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Graphics Card burning smell

Talhahasan
Beginner
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My A750 graphics card has a burning smell coming out of the card. When I tune my fan temp stays at 67-69 but without tuning it gets to 90. Even when I tune my gpu it feels like so much hot and burning smell comes out of it. What should I do. I have to play games with my casing open otherwise case glass gets so hot feels like its going to melt.
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AlfredoS_Intel
Moderator
481 Views

Hi Talhahasan,

 

Thank you for posting in our Intel® Communities Page.

 

Experiencing the problem that you have can be worrying. We will work with you to get to a conclusion to your concern.

 

Please allow us to ask the following information:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page, https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

2. Kindly check if the fans are still spinning on your graphics card?

3. Is it an Intel graphics card or one that came from other manufacturers?

4. Do you see smoke when you experience the problem?

5. Please get a screenshot of your performance tuning settings in Intel ARC Control

 

 

 

Best Regards,

Alfred S

Intel® Customer Support Technician


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Talhahasan
Beginner
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Here is scan documents of my system. No i didn't see any smoke while my fans spinning. I also attached my performance tuning settings SS. When I was playing ghost tsushima it went up to 90 degrees and started getting burning smell. 

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AlfredoS_Intel
Moderator
422 Views

Hi Talhahasan,

 

Thank you for your response.

After checking the information that you have provided, please try the suggestions listed on the articles below:

Overheating and Thermal Issues on Intel® Arc Graphics.

·      Intel® Arc™ Graphics Is Overheating While Gaming

·      Overheating and Thermal Issues on Intel® Arc Graphics.

Were your experiencing high temperatures with your card since day one of using it?

 

Best Regards,

Alfred S

Intel Customer Support Technician


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AlfredoS_Intel
Moderator
351 Views

Hi Talhahasan,


I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.



Best Regards,

Alfred S

Intel Customer Support Technician


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AlfredoS_Intel
Moderator
308 Views

Hi Talhahasan, 


We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 


We hope for your consideration and understanding on this one.


If you need any additional information, please submit a new question as this thread will no longer being monitored.


Thank you for contacting Intel® and have a great week!



Best Regards,

Alfred S

Intel Customer Support Technician


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AlfredoS_Intel
Moderator
264 Views

Hi Talhahasan,

 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution and this is the reason why we are confirming if the suggestions that we provided fixed the problem. If the issue persist after trying our suggestions, you need to contact our Intel Customer Support team to ask for warranty.  

 

We hope for your consideration and understanding on this one.

 

If you need any additional information, please submit a new question as this thread will no longer being monitored.

 

Thank you for contacting Intel® and have a great week!

 

 

Best Regards,

Alfred S

Intel Customer Support Technician


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