Category
Questions
Answers (N/A if not applicable)
Description
Provide a detailed description of the issue AND 'does it fail every single time, or only sometimes?' If you can offer a % rate please do.
I upgraded to Windows 10 a week ago, previous to that on Windows 8.1 I had my Screen to turn off after 5 mins on both battery and power and to Sleep after 3 minutes on both Battery and Power. I never had an issue waking up my laptop. After my laptop started goin to sleep I could not wake it up I hd to power it off using the power button, also when I try shutting down my laptop the power light remain on and I have to use power button to shutdown. I contacted HP and was told that I need a new driver for my Display.
I have waited for Windows Update to update the driver still no luck. I now have 'never' as my answer to shutdown screen and to sleep. I am sure shutting down the laptop with the power button is good for it.
Hardware (HW)
Brand and Model of the system.
HP Envy 10 x 360 laptop
Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?
no
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
LFP
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