IMPORTANT - Template for submitting a Graphics bug

[Bryce__Intel]

Hi All,

Attached is the template we require you to use for submitting a Graphics bug. Download this template and filling up accordingly, then make sure it is attached to your post.

Adding this information is crucial for our debug and development teams to promptly address them.

IMPORTANT Update: To clean up the Gfx community, we will be moderating threads & posts that are duplicate or incorrectly posted. Please do your part in supporting the community by thoroughly searching for your question/concern before creating a new thread. Duplicates may result in your post to go unanswered, closed, or deleted without further warning.

[Perkinsarmand31]

Hello Bryce I'm Jameel Perkins asking for intel Xeon phi 31s1p Gaming specs Please help?

[Perkinsarmand31]

Hello Bryce_Intel I'm Jameel Perkins asking more Gaming Specs Intel Xeon Phi 31S1P PCI Express X16 PCI Express please reply Back. !

[Saabjock]

An option to also supply the problem application/game crash file (as an attachment) may also be a good solution to getting more information into the pipeline for a better outcome.

[hunaukanaza]

From the release to the present, when A770 runs 《Detroit:Become Human》, it will prompt "not an officially supported graphics card" and cannot run the game.When will this be resolved? please text me back

[AlHill]

One post is enough.  Stay with your original post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[deepak-kumar]

Hi @Bryce__Intel 

I was facing a issue on Intel I5-11600K with UHD750 Graphics, when using WebGL,
I have attached the Details to my hardware in this message

The detailed issue is described in this Support Post by me, 
https://community.intel.com/t5/Graphics/Intel-UHD-750-WegGL-crashing-blinking-the-screen/m-p/1467389/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExGRVRYMlpTMjIxNlJ8MTQ2NzM4OXxTVUJTQ1JJUFRJT05TfGhL#M115330

[Mikary31]

Hello, I am having a problem with the Intel Arc App not opening now and still the virtual video camera being unavailable. Due to another app using it. When the Intel Arc service is ended. The app will then open and can be closed and reopened. Until Windows is restarted. I have done a fresh Windows install and it would not open after a fresh install on the driver. However, during my NVidia driver install the Intel Arc app did populate on the screen. I have provided the template and bug report you requested. Please help, I also couldn't provide a screen video since the Intel Arc software does not function. Thank you, hope to hear from someone.

[demeterr]

I am using an Arc A770. There is an intermittent freeze while playing the online game Lost Ark with the driver version 4953 or later.
I haven't installed the 5333 version of the driver yet, but I don't think it will have changed much.
I installed and played all 5XXX versions of drivers, but all of them caused freezing.

아크 a770을 사용입니다.4953버전이후의 드라이버에서 온라인게임 로스트아크 플레이중 간헐적 멈춤현상이 있습니다.
5333버전의 드라이버는 아직 설치해보지 않았지만 크게 달라지지 않았을거라고 생각합니다.
5XXX버전의 드라이버들을 모두설치해서 플레이해보았는데 모두 프리징현상이 일어났습니다.

[hmza012]

Greetings, Bryce Intel Please respond to my request for additional gaming specifications on the Intel Xeon Phi 31S1P PCI Express X16 PCI Express.

[strangerX1]

---

[Veranim]

Hallo! I can't launch my lovely Total War Attila. When start a game i see only black screen. I trying change srttings, but its didt any progrees (sometimes i see cursor, sometimes i can stop game, only reset). Ill try https://www.intel.com/content/www/us/en/support/articles/000096391/graphics.html, but on "preferences.scripts.txt" have not "gfx_enable_directx11".

[Klempa]

intel driver for intel arc & iris xe 31.0.101.5590 bugged or something every time i hop in a match my fps is dropping to 55 and back to 60  this version here is much more stable 31.0.101.5445 and for some reason i cant download it back from ur website im so mad atm 

[Silvyk88]

Hi,

I have issues with Intel Arc Control app not working, same as others as I see below.

So, I got an intel ARC A580 from ASRock which I'm not too fond of the design of because I am from the UK, therefore, you can`t have the same as the US which looks absolutely amazing as a card. 

Now, the app driver, like any other app installed, should open so you can control or modify settings, etc.

My issue has been like this since I took it out of the box, about 6-7 months ago. I did leave a message here, been replied quite fast, and followed the instructions to install an older version but that did not fix it. 

A couple of new updates, it worked !!! Alleluia! I loved it!  Then...next update, and the next couple of updates, till today, including the last one do not make the app work, it opens like a photo and stays frozen, you can't even press X to close it, only with right-click on the taskbar.

So please, IT developers, or whomever is responsible for this, please make that Intel Arc Control to work  when you open it! Otherwise, where is the point of having an amazing GPU as Intel made, if the app to control it, does not work....

I added 2 screenshots, but I don`t believe it will reflect the issue entirely...

If you guys will ask for a video, more than happy to make one.

Thank you and waiting for the magical new update to fix this issue forever, not just till the next update...

[AliPenji]

Crashes to blue screen or sometime reboot without any notice while playing RDR2 and Ghost of Tshushima directors cut.

[Ghsot]

Pls fix intel iris xe bug graphics in ghost of tsushima

[-AlbertWang-]

Hi Bryce,

I have a Vsync issue when using IDD (Indirect Display Driver) in Win 11

I am using i5-1340P, no dedicated GPU.

The refresh rate of my laptop displayis 60 and HDMI external display is 120,  

When IDD is active, the FPS of all applications with VSync enabled synchronizes with the external display, even if the application is running on the laptop display.

Thanks for your help