Intel Arc A770 games not responding/crashing

[GauravSahare27]

Previously, I used NVIDIA GeForce GTX 1650, recently I upgraded to Intel Arc A770 Graphics, and fresh reinstalled Windows 11 Pro, all tasks are working fine (after install "graphic driver" from official support website of Intel), even I tested some heavy software like Premier Pro, Photoshop, Lightroom, no issues with Graphics.

But in case of heavy PC games (online from steam, or offline games downloaded), I think needs overall stability improvements, I am trying to start a game "Resident Evil 4 Remake" then only shows black screen with game title name for 2-3 seconds, then showing "not responding" and CRASH.

I already read many posts regarding from this issue in Intel Community to find possible solutions, I updated motherboard firmware (risky but done), also clean installed Intel Graphic Driver software, many times I installed/uninstalled the game, but problem still not resolving.

I verified downloaded game archive using "7-zip>test archive" but archive is fine (not corrupted).

But I never detected this issue with old Graphic card, this issue is specifically in Intel Arc A770,.

I am uploading the screenshot of hardware details which is generated by HwINFO.

I hope team Intel will fix ASAP.

I feel that some bypass tricks needed to fix this, but I am not 100% sure.

[DeancR_Intel]

Hi GauravSahare27,

Thank you for posting in the Community!

Please make sure you provide the following basic information when reporting a bug:

1. What is the graphics driver you are using?

• Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
• You could also test using the latest Beta driver. Our Beta drivers go through all Intel quality assurance processes and are safe to use for evaluation.

1. Tell us the name of the game or application and where to obtain it (Steam, Epic, etc.)
2. Provide us with the Intel SSU report from your system.

• If you do not wish to submit the SSU report then at least provide us with the following information about your system:
  • Processor make and model.
    • Power Supply make and model.
  • Motherboard make and model.
  • Amount of memory (RAM).
  • Operating System version/build number.

1. Tell us the steps to reproduce the issue (this is very important!).
2. For graphics corruption (per example artifacts, textures corruption or lighting glitches) please use Intel Arc Control to capture screenshots or a video showing the bug.

Best regards,

Dean R.

Intel Customer Support Technician

[GauravSahare27]

Thank you so much sir @DeancR_Intel for reply.

Honestly I will provide all necessary details

1. Driver version :- 32.0.101.6130 (downloaded from official website of Intel support) and "WHQL certified driver updates" are enabled by default. and yes Intel Arc A770 LE, some details are already mentioned in screenshot provided by me.

2. No need to use DDU because I purchased 15 days ago. I am not very techy, so I can't take any risks to test beta version.

3. Game is "Resident Evil 4 Remake" (offline version) downloaded from ovagames.

4. You can download this game, install and just launch normally, you might see an error.

5. Video quality is average, but you can check. Error is unknown.

Yes, I also enabled/disabled Kaspersky Premium, but nothing changes appears.

[DeancR_Intel]

Hi GauravSahare27,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[GauravSahare27]

I already uploaded some details, but surprisingly my previous reply is deleted by your community, may be for security reason.

I am uploading again some details

downloaded from ova games (offline and may be non steam edition).

I hope you can better understand my problem.

Kindly fix my issue ASAP.

[DeancR_Intel · Accepted solution]

Hi GauravSahare27,

This is acknowledged and I suggest doing DDU and clean installation with the latest driver (Intel® Graphics Driver 32.0.101.6297) first and let me know if the issue still persists.

Intel® Arc™ & Iris® Xe Graphics - Windows*

Here's the link for clean installation and DDU:

Clean Installation of Intel® Graphics Drivers in Windows*

Best regards,

Dean R.

Intel Customer Support Technician

[GauravSahare27]

Thanks for help, after update to this version, some other PC games working, only Resident Evil 4 Remake still not launching, it seems that this issue in Windows 11 24H2, many users are also reporting this problem in YouTube. I think team Intel solved my problem.

But only one question

Is it possible that some games that supports up to 60Hz refresh rate does not respond or crash when using higher refresh rate monitors? My desktop monitor support upto 75Hz.

[DeancR_Intel]

Hi GauravSahare27,

For Resident Evil 4 Remake, I will ask some questions to know more about this.

Is this game launching or working before?

For your question, Gaming at a high refresh rate can make a big difference.  Regardless of your system configuration, remember to pair it with a display that has the features you’re looking for. When the CPU, GPU and display are compatible and working together, the results should clearly demonstrate the advantages of higher refresh rates.

For more information, please see the link for reference:

What Is Refresh Rate and Why Is It Important? - Intel

How Does CPU Affect Gaming Experience? - Intel

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi GauravSahare27,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi GauravSahare27,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician

[GauravSahare27]

Hello sir @DeancR_Intel 

Sorry for too late response by me.

Yes! many games working in Windows 11 23H2, but after update to 24H2 games are no longer working, team Intel solved my problem, now this problem is from Microsoft.