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Intel® Graphics Driver 32.0.101.5972 not supporting 4k extended screen

kimmi
Beginner
2,021 Views

My computer forced the update of the graphics driver to the above and now my extended screen which is 4k (as it was working prior to the update) is on a lower resolution and makes everything on the screen bigger. How do I get the 4k one back, its not allowing me to roll back to the required driver. I have uninstalled and re-installed, tried 3 different HDMI cables and and and. Is there a patch to this driver or another one I can install that has a higher resolution of 3860 x 2160

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3 Replies
DeancR_Intel
Moderator
1,998 Views

Hi kimmi,


Thank you for posting in Intel Community.


I suggest trying the steps in this link.

How to Roll Back a Driver to a Previous Version in Windows® 10... (intel.com)


Best regards,

 

Dean R.

Intel Customer Support Technician


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DeancR_Intel
Moderator
1,914 Views

Hi kimmi,


I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

 

Best regards,

 

Dean R.

Intel Customer Support Technician


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DeancR_Intel
Moderator
1,824 Views

Hi kimmi,


Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

 

Best regards,

 

Dean R.

Intel Customer Support Technician



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