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Intel Graphics Driver is faulty and causing BSOD (Iris Xe)

neo2
Novice
3,359 Views

Hi Intel,

I have Dell Latitude 9420 with Windows 11. I have installed you latest driver version: 30.0.100.9955. (I did try also older version and DELL version). So problem is that as soon as I use your driver my system is not stable and causing BSOD: DRIVER_IRQL_NOT_LESS_OR_EQUAL, igdkmdn64.sys

(The reason why the driver crashed the system is because it caused at a page fault when the IRQL was at DISPATCH_LEVEL, hence the bugcheck of Stop 0xA.)

As soon as I uninstall INTEL graphics driver and I use microsoft generic driver I have no BSOD.

(please see minidump attached - driver verifier enabled).

 

Could you please have a look on it and help me to fix it?

42 Replies
Stefan3D
Honored Contributor II
2,192 Views

Instead of Speccy you should provide a report from Intel System Support Utility

 

Your dump actually does not expose bugcheck 0xA, but 0x3B: SYSTEM_SERVICE_EXCEPTION

Find the right dump at c:\Windows\LiveKernelReports\

neo2
Novice
2,173 Views

Hi, sorry wrong minidump. I have more of them....also with different BSOD....but as soon as I remove intel drivers BSODs stops appear.

neo2
Novice
2,170 Views

actually i thing better will be to upload all my minidumps. Here it is. Curent stat is that intel drivers are not used (Microsoft Basic Display Adapter is used) and I am able to use my computer without BSODs avery 20 min approx. Please let me know next stem.  I will upload also report from your utility. I uninstalled latest version of driver, so probably the older versions are still installed (not used).

Stefan3D
Honored Contributor II
2,160 Views

So many different BSOD's?

Get an overview with NirSoft BlueScreenView 

neo2
Novice
2,123 Views

yes...but as soon as I stopped using Intel Iris Graphics driver then the PC is stable, no BSOD. But from what I remeber, DRIVER_IRQL_NOT_LESS_OR_EQUAL was most common. 

Stefan3D
Honored Contributor II
2,114 Views

Dumps 30015 and 27093 read PROCESS_NAME: chrome.exe

Work a while without Chrome and see if that helps.

neo2
Novice
2,090 Views
What i did i had this BSOD mainly in when EDGE was on. Then i have start with chrome. Problem is i also had bsod when edge or chrome were not on...
Stefan3D
Honored Contributor II
2,069 Views

Well that's what you could do from your side.

Someone from Intel would have to take a look at dump 26296

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000000ffeb01ac, memory referenced
Arg2: 000000000000000b, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff80cedb74a46, address which referenced memory

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for igdkmdn64.sys
*** WARNING: Unable to verify timestamp for win32k.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2406

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 65796

    Key  : Analysis.Init.CPU.mSec
    Value: 843

    Key  : Analysis.Init.Elapsed.mSec
    Value: 13994

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 87

    Key  : WER.OS.Branch
    Value: co_release

    Key  : WER.OS.Timestamp
    Value: 2021-06-04T16:28:00Z

    Key  : WER.OS.Version
    Value: 10.0.22000.1


BUGCHECK_CODE:  d1

BUGCHECK_P1: ffeb01ac

BUGCHECK_P2: b

BUGCHECK_P3: 1

BUGCHECK_P4: fffff80cedb74a46

WRITE_ADDRESS: fffff8025c322450: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 00000000ffeb01ac 

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

TRAP_FRAME:  fffff8025af5ef60 -- (.trap 0xfffff8025af5ef60)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000ffeb01ac rbx=0000000000000000 rcx=ffffca8b6b694000
rdx=00000000000701ac rsi=0000000000000000 rdi=0000000000000000
rip=fffff80cedb74a46 rsp=fffff8025af5f0f8 rbp=0000000000000003
 r8=fffff8025af5f290  r9=0000000000000004 r10=0000000000000000
r11=fffff8025af5f1d8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
igdkmdn64+0x344a46:
fffff80c`edb74a46 0010            add     byte ptr [rax],dl ds:00000000`ffeb01ac=??
Resetting default scope

MISALIGNED_IP: 
igdkmdn64+344a46
fffff80c`edb74a46 0010            add     byte ptr [rax],dl

STACK_TEXT:  
fffff802`5af5ee18 fffff802`5ba451a9     : 00000000`0000000a 00000000`ffeb01ac 00000000`0000000b 00000000`00000001 : nt!KeBugCheckEx
fffff802`5af5ee20 fffff802`5ba41300     : 00000000`00000000 00000000`00000286 00000003`4c150d96 fffff80c`edadf148 : nt!KiBugCheckDispatch+0x69
fffff802`5af5ef60 fffff80c`edb74a46     : fffff80c`edb74c17 00000000`0001620c 00000000`0000000b 00000000`00000000 : nt!KiPageFault+0x440
fffff802`5af5f0f8 fffff80c`edb74c17     : 00000000`0001620c 00000000`0000000b 00000000`00000000 00000000`00000000 : igdkmdn64+0x344a46
fffff802`5af5f100 00000000`0001620c     : 00000000`0000000b 00000000`00000000 00000000`00000000 fffff780`00000320 : igdkmdn64+0x344c17
fffff802`5af5f108 00000000`0000000b     : 00000000`00000000 00000000`00000000 fffff780`00000320 fffff802`5acb7200 : 0x1620c
fffff802`5af5f110 00000000`00000000     : 00000000`00000000 fffff780`00000320 fffff802`5acb7200 fffff802`5af5fa00 : 0xb


SYMBOL_NAME:  igdkmdn64+344a46

MODULE_NAME: hardware

IMAGE_NAME:  hardware

STACK_COMMAND:  .thread ; .cxr ; kb

FAILURE_BUCKET_ID:  IP_MISALIGNED_igdkmdn64.sys

OS_VERSION:  10.0.22000.1

BUILDLAB_STR:  co_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {ca41b03d-1f08-5c4f-a78a-68004ad49b4d}

Followup:     MachineOwner
---------

 

 

 

 

Josue_O_Intel
Moderator
2,055 Views

Hello neo2,

 

Thank you for posting on the Intel®️ communities. In order to have a better understanding of the issue, please share with us the following information: 


  1. When did the issue start happening?
  2. Was the issue present when using Windows* 10?
  3. Where any changes made recently to the system?
  4. Did you upgraded to Windows* 11 by performing a clean install of the OS?
  5. Does the issue also occurs when using the drivers provided by Dell?
  6. Does the issue happens randomly or when the system is doing a specific task? 



Regards, 

Josue O.  

Intel Customer Support Technician


neo2
Novice
2,047 Views

Hello Josue,

 

1. Hard to say, 3 months ago there was some update delivered and then I started to notice BSOD issue on Windows 10.

2. Yes it was

3. No changes made.

4. No. I did update to windows 11, then I saw the issue again and then I select in Windows 11 to reset PC to defaul and delete all personal filis...I guess this will be equal to clean install. But even after clean install (no additional SW installed) I immedietly encounter the same issue with BSOD.

5. yes ( I have tried multiple versions). Dell drivers were default. I have then switched to intels to try. Best solution for now is no driver (but this is also not good as I now cannot controll brightness of LCD and I see also another limitations.

6. i have the feeling that is more random but I would say when there is some process running. So not in iddle. 

 

Best regards

neo2

 

Josue_O_Intel
Moderator
2,041 Views

Hello neo2, 



Thank you for the information provided 


I will proceed to check the issue internally and post back soon with more details. 



Best regards, 


Josue O.  

Intel Customer Support Technician



Josue_O_Intel
Moderator
2,019 Views

Hello neo2, 



Thank you for all the information provided so far. We are currently analyzing the logs provided in order to try to get a solution. We will also like to have the dmp files and the SSU report with the latest driver installed to have the logs the most updated possible. 


In order to do that, please install the latest driver from our download center.

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html


Please be sure to update the BIOS, OS, and drivers, and with everything updated generate a new SSU report and attach it to your response. 


Also, using the latest driver, please generate new dump files and attach them to the case. 


To capture a dump file:


1. Right-click on This PC > Properties

2. Click Advanced system settings

3. Under Startup and Recovery, click Settings

4. Select Complete memory dump from the Write debugging information

5. Click OK to confirm the changes

6. Restart

7. After the BSOD occurs, the dump file will be found at C:\Windows\Memory.dmp

8. Zip the dump file (you may need to do this outside of the C:\Windows folder due to permissions)

9. Send Intel the zipped dmp file


We also recommend joining the community thread about this issue where you can participate in the conversation with other users affected by this issue. 


https://community.intel.com/t5/Graphics/BSOD-Intel-Iris-Xe-Xe-MAX/m-p/1248646#M93624


Best regards, 


Josue O.  

Intel Customer Support Technician



neo2
Novice
2,009 Views

Hi Josue,

 

I have first tested latest driver from DELL website. As soon as I installed driver, I have played some videos on background and just after few minutes i have got BSOD. Minidump included.

 

I will try the same also with latest intel driver from your website and post the result soon.

 

Best regards

Ondrej

neo2
Novice
2,002 Views

So it was quick. I have just installed latest intel drivers from your website. Then i did restart and just tried to do something. I get BSOD very soon. Please have a look. I have also generated another SSU report for latest driver from intel. 

neo2
Novice
1,981 Views

sorry same attachments in previous post. Here are both minidumps

Josue_O_Intel
Moderator
1,965 Views

Hello neo2, 



Thank you for the information provided 


I will continue checking the issue internally and post back soon with more details. 



Best regards, 


Josue O.  

Intel Customer Support Technician


neo2
Novice
1,877 Views

Hi Josue,

 

I have manage to get another laptop with exactly the same configuration. But this time with Windows 10 and all driver pre-installed from factory from DELL.  And I just had BSOD directly after PC was wake-up from sleep:

DRIVER_IRQL_NOT_LESS_OR_EQUAL, wdiwifi.sys

 

Please have a look on it. 

Josue_O_Intel
Moderator
1,863 Views

Hello neo2,


 After analyzing the memory dumps with the latest drivers that you provided, one of the results points to a DirectX problem and also to a memory corruption issue as the causes for the BSODs you are getting. 


Our recommendation is to please perform a clean installation of the OS, in case you need assistance with this, we recommend you to contact Microsoft for specialized support on Windows* installation. 


Also, perform a clean installation of the drivers after performing the clean install of the OS, you can follow the steps in the article "Clean Installation of Intel® Graphics Drivers in Windows*"


https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


Please try using both OEM drivers and the ones we provide. After performing both clean installations, please test the system and in case you get another BSOD, please provide us with a new memory dump file in order to analyze it and try to find a solution for the issue. 



Regards, 


Josue O.  

Intel Customer Support Technician



neo2
Novice
1,850 Views

Hi Josue,

I have used my original computer with Windows 11 and completely format c: drive. I downloaded W11 install medium directly from Microscoft and created bootable flash drive. 

After windows 11 install, drivers were downloaded automatically by Windows, I had no influence. But There was proper driver installed from Intel for Intel Iris XE (30.0.100.9864).

As soon as driver was installed I have got BSOD. Please see attached minidump, let me know.

 

It is fresh install, completely clean, no personal data, nothing. 

Josue_O_Intel
Moderator
1,844 Views

Hello neo2,


Thank you for the information provided, we will analyze the dump file you provided and post back soon with more information. 



Regards, 


Josue O.  

Intel Customer Support Technician



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