Intel HD Graphics: screen shortly blanks, then comes back up

[LKerb1]

After a few minutes Every 15 minutes the screen will go blank for a few seconds. Then it resumes and works normally again. Audio transmission over HDMI is interrupted too when the blank happens. What's that scary feature? Could it be sleep and do I have to disable it in power management options to prevent that? I must admit I haven't seen power management settings ever influence a graphics driver that way before.

edit: Annoyingly it is re-ocurring. Unfortunately it has become a major annoyance. Please help.

[Kevin_M_Intel]

Hello foo-on-air,

There are a few questions I would like you to answer for further investigation:

1. What is the power supply wattage you have?
2. Is this happening when the system is not in use or when you are using it?
3. Can you please post your dxdiag report here?

[LKerb1]

Hi kevin

Appreciate your help.

1. 300 w. More than enough for a mini itx pc with celeron g1610 + iGPU.
2. When i am using it and have signal transfer over hdmi ongoing.
3. Soon.

[LKerb1]

here comes the lengthy diagnostic report. hope that helps with problem solving.

------------------

System Information

------------------

Time of this report: 8/13/2013, 13:58:22

Machine name: xxxx

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)

Language: German (Regional Setting: German)

System Manufacturer: To Be Filled By O.E.M.

System Model: To Be Filled By O.E.M.

BIOS: BIOS Date: 07/12/13 19:27:10 Ver: 04.06.05

Processor: Intel(R) Celeron(R) CPU G1610 @ 2.60GHz (2 CPUs), ~2.6GHz

Memory: 2048MB RAM

Available OS Memory: 1730MB RAM

Page File: 973MB used, 2487MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: RDPDD Chained DD

Manufacturer:

Chip type:

DAC type:

Device Key: Enum\

Display Memory: 865 MB

Dedicated Memory: 256 MB

Shared Memory: 609 MB

Current Mode: 1920 x 1200 (32 bit) (60Hz)

Driver Name:

Driver File Version: ()

Driver Version:

DDI Version: 11

Driver Model: unknown

Driver Attributes: Final Retail

Driver Date/Size: , 0 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B70EE0-4340-11CF-C468-0A20BEC2C435}

Vendor ID: 0x0000

Device ID: 0x0000

SubSys ID: 0x00000000

Revision ID: 0x0000

Driver Strong Name: Unknown

Rank Of Driver: Unknown

Video Accel:

Deinterlace Caps: n/a

D3D9 Overlay: Supported

DXVA-HD: Supported

DDraw Status: Not Available

D3D Status: Enabled

AGP Status: Not Available

-------------

Sound Devices

-------------

Description: Remote Audio

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID:

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: {3.0.0.00000001}.{6C26BA7D-F0B2-4225-B422-8168C5261E45}

Driver Version: ()

Driver Attributes: Final Retail

WHQL Logo'd: No

Date and Size: , 0 bytes

Other Files:

Driver Provider:

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

---------------------

Sound Capture Devices

---------------------

-------------------

DirectInput Devices

-------------------

Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Poll w/ Interrupt: No

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x1E26

| Matching Device ID: usb\root_hub20

| Service: usbhub

| Driver: usbhub.sys, 3/25/2011 05:29:26, 343040 bytes

| Driver: usbd.sys, 3/25/2011 05:28:59, 7936 bytes

|

+-+ Generic USB Hub

| | Vendor/Product ID: 0x8087, 0x0024

| | Location: Port_# 0001.Hub_# 0002

| | Matching Device ID: usb\class_09

| | Service: usbhub

| | Driver: usbhub.sys, 3/25/2011 05:29:26, 343040 bytes

----------------

Gameport Devices

----------------

------------

PS/2 Devices

------------

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

| Driver: i8042prt.sys, 7/14/2009 01:19:57, 105472 bytes

| Driver: kbdclass.sys, 7/14/2009 03:48:04, 50768 bytes

|

+ HID-compliant mouse

| Vendor/Product ID: 0x045E, 0x00F0

| Matching Device ID: hid_device_system_mouse

| Service: mouhid

| Driver: mouhid.sys, 7/14/2009 02:00:20, 31232 bytes

| Driver: mouclass.sys, 7/14/2009 03:48:27, 49216 bytes

|

+ Terminal Server Mouse Driver

| Matching Device ID: root\rdp_mou

| Upper Filters: mouclass

| Service: TermDD

| Driver: termdd.sys, 11/21/2010 05:23:47, 63360 bytes

| Driver: sermouse.sys, 7/14/2009 02:00:20, 26624 bytes

| Driver: mouclass.sys, 7/14/2009 03:48:27, 49216 bytes

------------------------

Disk & DVD/CD-ROM Drives

------------------------

Drive: C:

Free Space: 104.0 GB

Total Space: 127.8 GB

File System: NTFS

Model: ATA WDC WD30EFRX-68A SCSI Disk Device

Drive: 😧

Free Space: 109.1 GB

Total Space: 127.9 GB

File System: NTFS

Model: ATA WDC WD10EADS-00L SCSI Disk Device

Drive: E:

Free ...

[Kevin_M_Intel]

Hello foo-on-air,

It seems that the dxdiag report has been edited since it is missing some information. Can you please post the complete dxdiag report?

Please, do not delete information about the system information.

[LKerb1]

just deleted section sound caption devices as it was empty anyways. i edited my post above and pasted the full thing with a heap of returns and empty lines.