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Intel High Definition DSP device with error 28

KA_USA
Beginner
2,422 Views

I posted this in this forum because it forced me to choose a forum, and none applied to embedded audio.

I have a Lenovo T15g Gen 1 ThinkPad - Type 20UR, running Windows 11 Pro 64-bit. I recently reloaded the OS, and now the speakers don’t work with the 3.5mm jack.

Device Manager shows an unknown Intel High Definition DSP device with error 28. I have run Windows Update Lenovo Commercial Vantage update and downloaded/installed the driver from Lenovo through setup and manually. Nothing worked.

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5 Replies
Alberto_R_Intel
Employee
2,399 Views

KA_USA, Thank you for posting in the Intel® Communities Support.


We will be more than glad to assist you with this matter. 


In order for us to provide the most accurate assistance on this scenario, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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KA_USA
Beginner
2,344 Views
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Alberto_R_Intel
Employee
2,340 Views

KA_USA, Thank you very much for sharing the SSU report.


We will now do further research on this matter. As soon as I get any updates, I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
2,332 Views

KA_USA, I just received an update on this matter.


After reviewing the case, we can confirm that since the problem is related to audio issues with the 3.5mm port, the only one with drivers or who can provide the proper technical support for this scenario is the manufacturer of the computer. So, please get in contact directly with them for further assistance on this subject:

https://support.lenovo.com/us/en


Regards,

Albert R.


Intel Customer Support Technician



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Marco2024
Beginner
382 Views

Here the same problem with installation of the sound driver on Lenovo Model 3136

 

Error :

Intel High Definition DSP

No driver files are required or leave been loaded for this device

 

 

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