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humbleZheng
Beginner
259 Views

Intel® Iris(R) Xe Graphics  match win10  in USBC Port  DDCCI Connect Fail ,HDMI Success.

help:
Intel® Iris(R) Xe Graphics  Connect to Monitor Fail by intelSDK driver interface(IGFX_GET_SET_BUS_INFO_GUID)

USBC Port:Fail 
HDMI Port:Success
 
Can it be repaired ?
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5 Replies
Alberto_R_Intel
Moderator
229 Views

humbleZheng, Thank you for posting in the Intel® Communities Support.


Just to let you know, in order for us to be able to provide the most accurate support on this matter, I just moved your thread to the proper department, they will provide further assistance on this scenario as soon as possible.


Regards,

Albert R.


Intel Customer Support Technician


AlekhyaV_Intel
Moderator
196 Views

Hi,


Thank you for posting in Intel Communities. We're investigating this issue internally. We will get back to you soon with an update.


Regards,

Alekhya


Alberto_R_Intel
Moderator
152 Views

humbleZheng, I just received an update on this matter.



While we are reviewing your case, we just wanted to confirm:


What is the procedure or process that you are doing or attempting to do that shows the error?

What is the hardware and software required to reproduce the issue?

Is the issue only visible on new drivers? 

When switching to an older driver is the problem the same? Please provide the specific version of the drivers that show the issue.

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
84 Views

Hello humbleZheng, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
65 Views

Hello humbleZheng, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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