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Intel® Iris® Xe Graphics Family always reaches 100% without use or with little use

Danyy
Beginner
488 Views

The GPU always reaches 100% in 3D, slowing down everything, even with games that barely require graphics such as "Slime Rancher".
I switched to Windows 10 and the problem seemed solved the first day, the next day the same thing happened again.
It should be noted that an Intel HD Graphics 620 GPU works 200% better than the one mentioned, with the same activitiesCaptura2.PNG

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4 Replies
ACarmona_Intel
Moderator
415 Views

Hello Danyy, 


Thank you for posting in our communities.


To help me further identify the problem and offer you a solution, kindly provide the following details:


  • When did you first notice the issue, and have you made any changes that might have led to the issue?
  • Please provide the games that were having issues on your system.
  • What troubleshooting have you already tried? so we can avoid repeating them.
  • Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

 

By the way, please change your system language to English in the meantime when you try to run the SSU so we can understand the logs.


We look forward to your response! 


Thank you, and have a great day ahead!



Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
359 Views

Hello Danyy, 

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day! 

Best regards, 
Carmona A.

Intel Customer Support Technician

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ACarmona_Intel
Moderator
276 Views

Hello Danyy, 


We are checking in with you, as we have not heard any response from you. 


Thank you, and have a great day! 


Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
276 Views

Hello Danyy, 


We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.


Thank you, and have a great day ahead.



Best regards,

Carmona A.

Intel Customer Support Technician


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