Intel Iris Xe graphics not working with 3440x1440 resolution

[David49]

Hello

I have a new Dell Inspiron and Dell 34" (S3422DW) monitor but the maximum resolution I am able to set is 1920x1080. The monitor supports 3440x1440.

I have the latest Dell driver for the Iris Xe graphics. 

The Intel Graphics Command center DOES list 3440x1440 as a supported display mode.

Any ideas on how I can enable this resolution?

Thanks

David

[Mike_Intel]

Hello David49,

Thank you for posting in Intel community Forum.

Please help generate the SSU logs of your system for us to check this issue.

Kindly download the utility here:

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello David49,

I hope this message finds you well. 

Were you able to check the previous post?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello David49,

I hope you are having a good day.

I am sending another follow up on the information that I requested.
Since we have not heard back from you, I need to close this inquiry.
If you need further assistance, please post a new question as this thread will no longer be monitored.

Best regards,

Michael L.

Intel Customer Support Technician