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Intel NUC X15 LAPAC71H - Graphics System Controller Firmware Interface is being reset

Sorrow
Beginner
820 Views

Hi Intel, 

I run into this issue repeatedly when the dedicated GPU (Arc A730M) is activated.

 

Event Log shows:

The Intel(R) Graphics System Controller Firmware Interface is being reset

 

Is Running on Win 11 23H2

Both BIOS and GPU Driver are updated to the latest.

GPU-Z shows Resizable Bar Enabled (Arc Control Says Unsupported)

 

This causes the system to freeze for about 0.5 seconds

 

Looking for your reply, 

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1 Solution
RamyerM_Intel
Moderator
174 Views

Hello Sorrow, 


Thank you for patiently waiting. Upon coordinating with our team, I want to let you know that  Intel(R) Graphics System Controller Firmware Interface is being reset" message typically indicates that the system is attempting to recover from an error by resetting the graphics firmware. This can happen for various reasons, such as driver conflicts, outdated firmware, or hardware issues. To further troubleshoot the issue, you can check our Getting Event Viewer Warning "The Intel(R) Graphics System Controller Firmware Interface is being reset." article. 

 

Furthermore, concerning the Resizable BAR status displayed in the Intel® Arc™ Control Software, we suggest referring to our informative article "Intel® Arc™ Control Software Shows Resizable BAR as 'General-Not-Supported'" for clarity and guidance.

 

Kindly please make sure to follow this articles thoroughly. Should the issue still persists after doing so, feel free to let me know.


Ramyer M.

Intel Customer Support Technician


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10 Replies
RamyerM_Intel
Moderator
667 Views

Hello Sorrow, 


Thank you for posting in the communities. To help you with this issue, could you please share with us your SSU logs? This will help us be more familiar with your configuration and check for possible errors. Additionally, are there any changes that you have made in your system before this issue occurred? I will be waiting for your reply. 


Ramyer M.

Intel Customer Support Technician 



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Sorrow
Beginner
632 Views

Hi,

Thanks for your reply! I did not make any changes to the system. The issue has persisted since the purchase.

Attached is the SSU info as you've requested

 

Regards,

 

 

 

 

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RamyerM_Intel
Moderator
624 Views

Hello Sorrow, 


Thank you for sharing this details. As this is a laptop, I want to let you know that this requires specific driver configuration. Upon checking the logs, I can see that you are using Intel Generic Drivers intended to use for customer build desktops. As such, kindly please try downloading the following drivers specific to your Intel NUC X15 LAPAC71H 


Let me know if the issue persists after doing so. I will be waiting for your reply. 


Ramyer M. 

Intel Customer Support Technician 


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Sorrow
Beginner
598 Views

Hi, 

Although I installed the specific drivers, the problem persists... 

I had to disable the Discrete GPU to prevent the freezes

 

Sincerely,

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RamyerM_Intel
Moderator
511 Views

Hello Sorrow, 


I am sorry to hear about this results. We want to investigate this properly for you. In order to do that, we kindly ask for the event logs of your system. Additionally, how many displays are you currently using? The reason I ask is because I want to check if this has something to do with the display configuration. I will be waiting for your reply. 


Ramyer M. 

Intel Customer Support Technician


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Sorrow
Beginner
494 Views

Hi,

I have uploaded the event logs, I hope they will be helpful for your diagnosis- 

As to display, I am only using the laptop's internal display.

 

Thanks

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RamyerM_Intel
Moderator
366 Views

Hello Sorrow, 


Thank you for your prompt response. Kindly please allow us sometime to analyze this logs internally and get back to you as soon as possible. 


Ramyer M. 

Intel Customer Support Technician



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RamyerM_Intel
Moderator
175 Views

Hello Sorrow, 


Thank you for patiently waiting. Upon coordinating with our team, I want to let you know that  Intel(R) Graphics System Controller Firmware Interface is being reset" message typically indicates that the system is attempting to recover from an error by resetting the graphics firmware. This can happen for various reasons, such as driver conflicts, outdated firmware, or hardware issues. To further troubleshoot the issue, you can check our Getting Event Viewer Warning "The Intel(R) Graphics System Controller Firmware Interface is being reset." article. 

 

Furthermore, concerning the Resizable BAR status displayed in the Intel® Arc™ Control Software, we suggest referring to our informative article "Intel® Arc™ Control Software Shows Resizable BAR as 'General-Not-Supported'" for clarity and guidance.

 

Kindly please make sure to follow this articles thoroughly. Should the issue still persists after doing so, feel free to let me know.


Ramyer M.

Intel Customer Support Technician


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RamyerM_Intel
Moderator
59 Views

Hello Sorrow, 


I am just checking if your system is working fine now. Feel free to let us know if you encounter any issues. I will be waiting for your reply.


Ramyer M. 

Intel Customer Support Technician


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Sorrow
Beginner
24 Views

Thanks for your reply!

And yes, the issue is still there. But things have improved after updating to the latest beta driver 5534.  (to say the very least audio cracks during freezes are less frequent) 

But still, there are a lot of firmware resets registered in the event logs...

 

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