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Intel iris Xe graphics screen flickering

T89
Beginner
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Device :  Asus Vivobook s15 OLED (K3502ZA)

Windows version : Windows 11 home 64 bit

Since 15/03/2023 my laptop display started flickering with horizontal fast-moving lines. (Please see the attached video and image). This disappeared every time I opened VLC player and didn't manifest in BIOS mode or safe mode either.  When I uninstalled the Intel iris Xe graphics driver (30.0.101.1368) it resolved. Then the driver showed as Microsoft Basic Display Driver, but with that brightness and resolution was fixed.

Then I tried installing latest graphics drivers from ASUS site (30.0.101.1368), intel site (Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows* -31.0.101.4146), Intel® Arc™ & Iris® Xe Graphics - BETA - Windows* -31.0.101.4148). Flickering and horizontal lines appeared again when I tried to upgrade from basic display version to above versions. Driver installation via Intel® Driver & Support Assistant (Intel® DSA) was also gave the same results.

Then I tried complete resetting of windows, ultimately it was also unsuccessful. Flickering appeared soon after entering to Windows login window.  Windows is currently up to date.

I would be really grateful if someone can give a solution for this problem.

Thanks in advance.

 

   

 

  

 

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4 Replies
Hugo_Intel
Employee
4,221 Views

Hello T89


Thank you for posting on the Intel Communities. I am sorry to hear that you are experiencing this flickering issue on your laptop.


We noticed you have opened a web ticket support case with us, and we will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel, in case you have further questions, please open a new thread. 

 

Thanks for your understanding.  

  

Best regards, 

 

Hugo O.  

Intel Customer Support Technician


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David_A_G
Beginner
3,986 Views

Ok Solved by selecting Discrete Graphics Mode in MSI Center software. Then the IRISH XE graphics card dissapear from the Device Manager. 😅 So now you can adjust brightness using the nVidia integrated GPU.

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SZLIM
Beginner
2,975 Views

hi, i am having the same issue on this.

i am using 

HP Elite x2 G8 Tablet and installed the latest driver from hp forum.

but still having the flickering issue.

anything else i should try?

i did get HP to replace the lcd panel too.

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