IntelGraphicsSoftware.Service 32.0.101.6325 Stopped Working

[LT7879]

Hi all,

I've just updated my intel graphics driver to version 32.0.101.6325, it removes the Arc apps and replaced it with Intel Graphics Software. But I found this error message in the reliability report:

Description
Faulting Application Path: C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: IntelGraphicsSoftware.Service.exe
Application Version: 24.48.47.5
Application Timestamp: 66e80000
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.26100.2454
Fault Module Timestamp: 398a1cce
Exception Code: e0434352
Exception Offset: 00000000000c837a
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 14345
Additional Information 1: b82d
Additional Information 2: b82db5d901fac7046ef27064943eb835
Additional Information 3: baf6
Additional Information 4: baf696491fcb59792a5bb7f593e7c557

Extra information about the problem
Bucket ID: 815ca73de5436c5c40768a62b0eefa5f (1186287708338584159)

I have tried to do reinstall the driver using DDU method in safe mode windows, but the error still the appears.  Please advise what to do?

Thank you

[Polymathy1]

With version .6325, but not the previous versions, I am getting a BSOD with bug check for Driver verified DMA fault 0x000000e6 (0x0000000000000026, 0x0000000000000000, 0x0000000000475800, 0x0000000000000005).

I'm using an Arc A770 that I think is defective, so take that with a little doubt, but I think this driver has issues.

[DhannielM_Intel]

Hi LT7879,

Thanks for sharing this to me, to further investigate this can you share some information to me. As such I have few questions that I would like you to answer, please see the following:

1. Are you using a desktop or laptop?
2. Can you share a screenshot of the error?
3. Just to confirm, have you unplugged or disconnected your system from the internet while performing DDU?

Also, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here: Help Guide for the Intel® System Support Utility

Additionally, @Polymathy1 please do create a separate thread for this so we can make things organize and assist you correctly.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[LT7879]

Hi @DhannielM_Intel 

1. Laptop. Iam using HP Spectre x360 16" 2024 edition

2. Please find attached the screenshot + result of my SSU.

3. No internet

Additional info, it seems only happen during shutdown process. 

Thanks

[CCWH]

I have the same issue:

Source
IntelGraphicsSoftware.Service

Résumé
Fonctionnement arrêté

Date
‎22/‎12/‎2024 15:19

Statut
Rapport envoyé

Description
Chemin d’accès de l’application défaillante : C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe

Signature du problème
Nom d’événement du problème : APPCRASH
Nom de l’application: IntelGraphicsSoftware.Service.exe
Version de l’application: 24.48.47.5
Horodatage de l’application: 66e80000
Nom du module défaillant: KERNELBASE.dll
Version du module défaillant: 10.0.26100.2454
Horodateur du module défaillant: 398a1cce
Code de l’exception: e0434352
Décalage de l’exception: 00000000000c837a
Version du système: 10.0.26100.2.0.0.768.101
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: b82d
Information supplémentaire n° 2: b82db5d901fac7046ef27064943eb835
Information supplémentaire n° 3: baf6
Information supplémentaire n° 4: baf696491fcb59792a5bb7f593e7c557

Informations complémentaires sur le problème
ID de compartiment : 815ca73de5436c5c40768a62b0eefa5f (1186287708338584159)

The app crash every time i restart my computer.

[vanci]

In order not to open a new topic, I will write in this one. This new software - I have a feeling it's a beta version. It crashes whenever it wants when changing some settings inside it. Separately in my OS event - constant crashes are reported. Some of the things that were in the previous one have been cut...

[DimDim]

Hello,

I am experiencing exactly the same issue that @LT7879 has reported, which began after upgrading my OS to version 24H2.

 

The Intel Graphics Driver (v.32.0.101.6325) and the associated control application were working perfectly in the 23H2 setup. However, the problem surfaced immediately after the OS upgrade.

Here’s what I’ve tried so far to resolve the issue:

1. Repaired the installation through the setup – no success.
2. Attempted a repair with the clean installation option checked – same negative result.

I am using a desktop with the following specifications:

Intel Core i7-12700K / ASUS TUF GAMING Z690-PLUS WIFI D4 / Kingston DDR4-3603 KF3600C17D4/8GX (4x8Gb) / Gigabyte AORUS Waterforce 240 Liquid Cooler 2x120mm / Gigabyte AORUS 850W Fully Modular 80+Plus GOLD PSU GP-AP850GM / Kingston SKC3000S512G NVMe (PCIe x4) / Samsung SSD 850 PRO 256GB / Western Digital Gold 2Tb WD2005FBYZ-01YCBB3
Windows 11 Pro Version: 24H2 Build: 26100.2605

Any guidance or solutions would be greatly appreciated.

Regards

[DhannielM_Intel]

Hi LT7879,

Thanks for sharing this information with me. I just have a few clarifications about the issue.

1. Can you tell me if the Intel Graphics Software is crashing, or is the entire system crashing?
2. Does it also crash when you are using the Intel Graphics Software? If yes, can you tell me what you are doing when it crashes?
3. Do you experience any crashing issues when playing games or using other applications?
4. Are there any performance issues as well?

Additionally, @CCWH and @DimDim, please create separate threads for your concerns. I understand that you all have the same issue, but to keep things organized, please create separate threads.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[CCWH]

OK @DhannielM_Intel but since two days the crash of the Intel Graphics Software has stopped !

[LT7879]

Hi @CCWH, Have you restarted your laptop in last 2 days? 

[CCWH]

Yes a lot. It's the reason why i have some much APPCRASH in my log. I turn off my laptop and i restarted if i needed it.

I have tried to uninstall the driver. I have removed all old drivers. Try to Reinstall it (clean installation) and i have unistalled only the Intel Graphic Software. No success.

But i have tried something else: i have installed an old driver. After that it have tried to install the new drivers. I changed the drivers versions in the Device Manager. 
I have no issue and its looks like that i have fixed the server crash issue.

I use Windows 11 24H2.

[LT7879]

@CCWH , May I know which old version you installed? and how do you change the driver version in the device manager, and from which version to which version? I also use Windows 11 24H2.

Thank you

[CCWH]

I have installed this version in first: V32.0.101.5972 (clean install).
I have Rebooted my PC.
I have updated my Intel driver to the latest version .
I have rebooted my PC.
I change my driver version in device manager -> graphic card/arc video card then right click -> driver/update my driver/
Use list then I was able to choose two drivers the new and the old: V32.0.101.5972
I downgrade to the older. It take some minutes.
I reboot .
I use the same way and i upgrade to the latest version.

[LT7879]

Dear @CCWH 

Thank you for the detailed steps. Really appreciate it. 

When you installed the older version, 5972, did you install all of them? including the arc driver or only the intel graphics driver because please CMIIW, the new intel graphics software only available from 6325. 

Thanks

[CCWH]

Yes full install. In fact some software are not upgraded because there a no new versions.

[LT7879]

Hi @DhannielM_Intel 

1. It seems only the Intel Graphics software that crashing

2. It crashed on the background. I didn't open it. It crashed when I was restarting or shutting it down. And after restart the option WHQL Certified  driver always turned off again. 

3. Not that I aware of.

4. Not that I aware of. 

Thank you

[DimDim]

Dear @DhannielM_Intel

I created a new thread as you suggested, but it has been marked as SPAM!
 

I have submitted an abuse report, but nothing changed.

My post is here: https://community.intel.com/t5/Graphics/IntelGraphicsSoftware-Service-v-32-0-101-6325-Crashes-During/m-p/1652457/thread-id/136865

Can you please unmark it?

Thank you.

[LT7879]

@DhannielM_Intel 

Any update on this matter? I have upgraded to the latest version 6449 and still the same error. 

[DhannielM_Intel]

Hello LT7879,

I see. Were you able to accomplish the same method that @CCWH did to resolve the issue? If not, since you have already updated to version 6449, could you please share the Application and System Logs from the Event Viewer so that I can further review the issue?

Additionally, @DimDim, it seems that your thread has been posted and is already being supported. Please continue to communicate within your thread so we can keep things organized.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[LT7879]

Dear @DhannielM_Intel 

No same error still appears. This is the screenshot of the event viewer message of IntelGraphics, and also FYI the date in my IntelGraphicsSofware is 01-Jan-01 

Thanks

  

[CCWH]

No. After updating my drivers with the new one, the same error appear again.