Issue with Application Crashing

[SF-Developer]

We received reports from several users that the application is crashing. Below are the details:

Issue Symptoms:
- The application stopped launching after a certain point.
- Even after uninstalling and reinstalling the app, the issue persists.

Windows Crash Log:
- Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
- Exception code: 0xc0000409
- Fault offset: 0x000000000007286e

Crashdump Information:
- The crash occurs during driver creation immediately after the app starts.
- Specifically, it crashes at
D3D12Core!NDXGI::CDevice:CreateDriverInstance.

Could you please provide guidance on the possible cause and any troubleshooting steps?

[AlfredoS_Intel]

Hi Sf-developer,

Thank you for posting in our Intel Graphics Page.

Application crashes can be very confounding particularly if the program is proven to testing not to run into those errors. Please allow us to ask the following questions:

1. Is this a program that you developed or your company developed? If yes, may we know the software that you used to create the application?

2. May we know the name of the program?

3. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page (https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html). To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* (https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.htm )for additional instructions.

[AlfredoS_Intel]

Hi Sf-developer,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Tomnak, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician