My intel(r) Graphics control panel won't open

[idata]

Hello,

I had to reset my laptop to the state, that every program was deleted and i kept my files.

After doing all the updates in windows 8 to upgrade to windows 8.1, i got the issue that my Intel(R) HD Graphics Control Panel won't open.I checked the drivers and it says there are no updates for it. So right now i am kind of stuck on this problem, cause i want to use my laptop on my tv, but i can't calibrate the resolution to the right size.

Thanks, i hope that anyone can help me!

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Hallo,

Ik moest mijn laptop resetten op de manier, dat alle programma's die ik had gedownload weg werden gehaald en ik al mijn bestanden overhad.

Nadat ik alle updates had gedaan om van windows 8 naar windows 8.1 te updaten, kreeg ik de probleem dat ik de Intel(R) HD Graphics Control Panel niet meer kon openen.

Ik heb gekeken of ik de drivers kon updaten, maar er stond dat er geen updates voor waren. Dus ik zit hier nu een beetje vast, want ik wil mijn laptop op de tv gebruiken en kan nu de resolutie niet goed krijgen.

Alvast bedankt en ik hoop dat iemand me kan helpen.

[idata]

Hello Crunchy_Toast:

In order to better assist you to resolve the problem, we just need to verify a few details: What is the model of the motherboard? What is the model of the processor? If this is a laptop, what is the model of the laptop? Any questions, please let me know. Alberto

[idata]

Hello Alberto,

My motherboard model is: NC-E1-572-54208G

My processor is: Intel Core i5-4200U

My laptop model is: acer-aspire-e1-572-54208g50dnkk

Thanks for the help,

Crunchy_Toast

[idata]

Hello Crunchy_Toast:

Thank you very much for providing those details. The Intel® graphics controller on the laptop is: Intel® HD Graphics 4400, and we will try to manually install the latest version of the graphics driver for that controller, in order to fix the problem related to the Intel graphics control panel. Please get into device manager, you should be able to see display adapters, select it, you should be able to see "Intel® HD graphics" right click on it and select Un-install. If you do not see that, then just install the following driver. Instructions to install the driver manually: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Here is driver version 4463, the latest: https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81497 https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81497 Also, if the problem remains, you can try the drivers provided by Acer, you can use the one that says VGA for Intel: http://www.acer.com/ac/en/CA/content/drivers http://www.acer.com/ac/en/CA/content/drivers Any questions, please let me know. Alberto

[idata]

Hello,

You sent me the drivers for windows 10, while i have windows 8.1.

Will it still work if i download the windows 10 version?

Thanks for the help,

Crunchy_Toast

[idata]

Hello Crunchy_Toast:

Let me apologize for that, on the following link you will find the driver for Windows® 8.1 and the instructions to install the driver manually on it as well:

Instructions to install the driver:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

Driver 4414:

https://downloadcenter.intel.com/download/25978/Intel-Graphics-Driver-for-Windows-7-8-1-15-36- https://downloadcenter.intel.com/download/25978/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-

Any questions, please let me know.

Alberto

[idata]

Hello,

When in un-installed intel from the "Display Adapters" section, it changed to "Microsoft Basic Display-Adapter" for some reason.

And now i can't instal the drivers you sent me from intel.

And the setup from the folder wont launch because the installation isn't "This installation package is not supported by this processor type."

I really bothers me, that it just doesn't work, is there any way i can install the Intel graphics driver?

I'm sorry for the trouble, but i hope you can help.

Crunchy_Toast

[idata]

Hello Crunchy_Toast:

Thank you very much for that information. Did you try the driver provided by Acer, from the link posted above? If you did that, and still the driver does not get install, then it could be a hardware problem, and in that case the best thing to do will be to get in contact with Acer directly for technical and warranty support. Any questions, please let me know. Alberto

[idata]

Hello,

I managed to fix the problem, with a tutorial i found on youtube: https://www.youtube.com/watch?v=TSrPIkoL1I0&feature=youtu.be&a Windows Basic Display Adapter Driver Issues - YouTube .

Following this tutorial fixed the problems, and now i got the good drivers and my control panel back.

Thank you for the help, and sorry for the struggle.

Crunchy_Toast

[idata]

Hello Crunchy_Toast:

Perfect, excellent, it is great to hear that the laptop is working fine now. Thank you very much for letting us know that information, it will be very useful for us and for all the peers viewing this thread. Any other inquiry, do not hesitate in contact us again. Regards Alberto