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No 60hz option on I3 7100

MBrøn
Beginner
2,686 Views

i bought a Intel Core i3-7100 and a MSI B250I GAMING PRO AC.

After i put the pc together and got it bootet ( had a ssd with a clean windows install ) i installed the drivers and rebootet.

in both 3840x2160 and 4096x2160 i can only set it to 30hz

only resolution i can set windows to 60hz is in 1920x1080.

My tv is a LG 43UH650V

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idata
Employee
1,260 Views

Hello Orillion,

 

 

I understand you are trying to get 4K@60Hz in your computer.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

Please also attach the Intel Graphics Driver Report. This link will show you how to generate it https://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html https://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html

 

 

Please generate both reports with the TV connected to the computer.

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
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MBrøn
Beginner
1,260 Views

i´ve actuly found the "solution" my self"

it´s actuly the motherboard´s fault from what i can see. i did not read the specs on my motherboard before i bought it

These are the specs for the B250I GAMING PRO AC Onboard Graphics:

1x HDMI™ port, supports a maximum resolution of

4096x2160@30Hz(7th CPU), 4096x2160@24Hz(6th CPU),

2560x1600@60Hz

1x DVI-D port, supports a maximum resolution of

1920x1200@60Hz

But thanks for the help anyway

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idata
Employee
1,260 Views

Hello Orillion,

 

 

I am glad to hear you were able to find root cause of the problem. Do not hesitate to contact us back if you have any other inquiry.

 

 

Regards,

 

Fred D.
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