Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Photoshop 12.5 black pages, OpenGL

Benjamin_Z_
Beginner
742 Views

System Setup Information:
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System Used: Dell Optiplex 7040
CPU SKU: Core-i5-6600@3,3Ghz
GPU SKU: HD530
Processor Line: -
System BIOS Version: 1.4.5
CMOS settings: -
Graphics Driver Version: 20.19.15.4474 / 20.19.15.4463
GOP/VBIOS Version: -
Operating System: Windows 7
OS Version: 64bit Enterprise
API: -
Occurs on non-Intel GPUs?: No

Steps to Reproduce:
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1. Install Adobe Creative Suite 5 Design Premium
2. Update Adobe components to latest patch level
3. Open different picture files like .jpg, .png or .psd

Expected Results:
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File should be displayed correctly.

Actual Results:
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Files are displayed sporadically as black pages within the Photoshop window.

Additional Information:
-------------------------------
Disabling OpenGL in Photoshop seems to resolve this issue, but slows the system.
Other programs like InDesign seem to be much slower with the new Intel-Chip than on an old graphics card like Nvidia Quadro NVS 295 or ATI FireMV2260.

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Michael_C_Intel2
Employee
742 Views

Hi Benjamin,

I have filed a report and am working with the driver team. I will update you when I learn more:

-Michael 

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