Problema com Intel HD Graphics 4000

[LMora10]

Sempre que abro algum jogo pesado meu notebook da uma piscada exibindo em baixo "O driver de video Intel HD Intel Graphics parou de funcionar e se recuperou com exito" e qnd volto pro jogo ele congela me forçando a reiniciar segurando o botão de ligar, isso em varios jogos, todos que eu entro acontece a mesma coisa, ja faz 2 meses que esta assim, ja atualizei todos os drivers e nada.

Minhas configurações:

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System Information

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Time of this report: 7/13/2016, 15:34:04

Machine name: LUAN

Operating System: Windows 8 Single Language 64-bit (6.2, Build 9200) (9200.win8_gdr.151230-0600)

Language: Portuguese (Regional Setting: Portuguese)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: S400CA

BIOS: S400CA.206

Processor: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz (4 CPUs), ~1.7GHz

Memory: 4096MB RAM

Available OS Memory: 3534MB RAM

Page File: 1441MB used, 2988MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

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DxDiag Notes

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Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

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Display Devices

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Card name: Intel(R) HD Graphics 4000 (Microsoft Corporation - WDDM 1.2)

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_10FD1043&REV_09

Display Memory: 1510 MB

Dedicated Memory: 0 MB

Shared Memory: 1510 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Monitor Genérico PnP

Monitor Model: unknown

Monitor Id: LGD033F

Native Mode: 1366 x 768(p) (59.978Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2768 (English)

Driver Version: 9.17.10.2768

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Driver Attributes: Final Retail

Driver Date/Size: 7/26/2012 00:07:44, 7228416 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-2379-F730B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x10FD1043

Revision ID: 0x0009

Driver Strong Name: igdlh12.inf:5f63e5341859ec8c:iIVBM0:9.17.10.2768:pci\ven_8086&dev_0166

Rank Of Driver: 00E32001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B...

[AMott2]

Estou com o mesmo problema. Pela minha experiência é o drive de video. Estou com a versão que saiu 26/06/2016 e desde lá então começou a acontecer isso comigo.

Rodei o atualizador de Drivers da Intel, localizou uma nova versão mas o mesmo não instala, exibe mensagem de versão do sistema operacional não compatível. Forcei a atualização manual e ocorre o mesmo problema, não conclui a atualização, o video congela. Estou usando windows 10.

[idata]

Hello, All:

I just wanted to check on this thread; were you able to fix this issue?

Please let me know your findings.

Regards,

Amy.

[LMora10]

No, I still have the problem

[idata]

Now that you have tried our drivers with no success, I would like to know if there any chance you can try with the drivers from your computer manufacturer, normally computer manufacturers customize driver according to the features for each computer model, so the best support should be provided by ASUS. Please, see here for the drivers from ASUS https://www.asus.com/Notebooks/ASUS_VivoBook_S400CA/HelpDesk_Download/ ASUS VivoBook S400CA | Notebooks | ASUS Global, give it a try and let me know if the issue persists.

Regards,

Amy.

[idata]

Were you able to install the drivers from ASUS?

Regards,

Amy.

[LMora10]

I was, but the problem still going on

[idata]

I apologize for that!

The next step in this case would getting in contact with computer manufacturer since it's possible that they are aware of the issue and can provide more troubleshooting steps.

Regards,

Amy.

[LMora10]

Hey Amy, thanks for the help, i think I fixed it, ive tried to install the driver without internet and it worked, i think there was a service auto installing the driver with error, and when i disabled my internet, it couldnt auto install the bad driver, so i think it worked, my games are running normally, thank you for the help

[idata]

Those are really good news!

Hope you enjoy your games, and If you need further assistance let us know.

Regards,

Amy.

[idata]

Hello, All:

Please, try installing the following driver version;

LuanPiratestorm, try this version https://downloadcenter.intel.com/download/24973/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit?product=81499 Download Intel® HD Graphics Driver for Windows* 7/8/8.1-64-bit.

@andremottinha, try this version https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33].

I would recommend uninstalling the current driver version with these steps(see below) and then install the version provided with this method http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &...

Uninstalling the Intel® HD Graphics driver:

1. Open the Device Manager.
2. Expand the Display Adapters section.
3. Find the Intel Graphics Driver.
4. Right click Intel Graphics Driver and select Uninstall.
5. Select the check box Delete the driver software for this device.
6. Reboot the computer after uninstall process has finished.

Regards,

Amy.