Hi, canyosav.
Thank you for posting in our Community.
Let's work together to find a solution. First, kindly let me gather the following details that can help us diagnose the issue:
- Was the game functioning properly prior to using the Intel Arc A750?
- Were there any recent hardware or software changes made before the issue occurred?
- What steps were taken to troubleshoot this issue?
- Have you tried updating your graphics driver to the latest version (which is 31.0.101.5522 WHQL Certified) verifying that your system meets the game's minimum requirements?
- Have you tried running the game in compatibility mode or adjusting compatibility settings?
- Have you tried lowering the game settings? If so, kindly provide details on the steps taken to adjust the game settings and whether the issue persists.
Additionally, I'd like to delve deeper and verify specifics like the precise arc grahics driver versions, and any system errors. Utilizing the Intel SSU tool will enable us to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue.
Looking forward to your response. Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
