Rendimiento Pesimo En el Juego Off The Grid

[Jose13]

Descargue el Juego Juego Off The Grid y tiene un rendimiento FATAL si alguna persona tiene una forma de arreglarlo lo agradezco tengo una Arc A750LE

[RobbieR_Intel]

Hello Jose13,

Thank you for reaching out, I understand how frustrating it can be to experience performance issues, especially with a new game.

To further identify what might be causing the issue, please provide more details:

• Did you make recent changes to your system?
• Was this issue re-occurring or is this a new issue? 
• Have you performed other troubleshooting steps?
• Is Re-Bar enabled?
• Do you experience similar performance issues in other games?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[Jose13]

El mal Rendimiento en solo en ese juego es prácticamente injugable voy a 30-40 fps solo se puede jugar de firma decente con tsr pero se ve fatal no tiene ni xess

[RobbieR_Intel]

Hello Jose13,

Thank you for your response and for sharing those details. I understand how frustrating it is to deal with low FPS.

To help pinpoint the issue, kindly confirm the following:

• Could you share the in game settings you're currently using?
• Have you performed other troubleshooting steps?
• Is Re-Bar enabled?
• Do you experience similar performance issues in other games?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Jose13,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[Jose13]

Hola buenas tardes disculpe por la demora pero el juego ya no va tan mal después de la update del mismo pero ahora tengo otro inconveniente cuando estoy jugando Rust mi pantalla parpadea en negro y luego el juego Rust se cierra tengo los últimos Drivers actualizados hace poco

[tofan]

tengo casi el mismo problema y placa de video, a mi no me deja ejecutar red dead redemtion 2, me pide un controlador de pantalla que no encuentro es el: 27.20.100.8280.

[Jose13]

Que gráficos tienes?

[tofan]

Creo que tengo los mismos que tu, tengo una intel arc a750 y un intel i9 generacion 12, el problema que ya tengo es de un controlador que no encuentro

[Jose13]

Pero pq no usas la versión más reciente bro yo jugué con la versión más reciente de los drivers no necesariamente tienes que poner los que te dice ahí

[RobbieR_Intel]

Hello Jose13,

Thank you for your response! Please answer my previous questions:

To help pinpoint the issue, kindly confirm the following:

• Could you share the in game settings you're currently using?
• Have you performed other troubleshooting steps?
• Is Re-Bar enabled?
• Do you experience similar performance issues in other games?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows* . Please send us the generated SSU.txt file.

We look forward to your response!

Best regards,

Robbie R.

Intel Customer Support Technician

[Jose13]

Hi RobbieR. Let me inform you that yes Re-BAR is enabled, and if you mean if the black screen flickering happens with other games let me inform you that it doesn't, and my warm graphics ranges between medium and low

[RobbieR_Intel]

Hello Jose13,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Jose13,

Thank you for the additional information and for answering my questions.

Please answer the additional questions:

• Have you observed any specific scenarios in the game where performance worsens?
• What is your game settings?
• What is your power plan?
• Have you encountered this issue using older drivers?
• Have you noticed this issue with other games?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Jose13,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[Jose13]

In rust I have the Potato settings
Power plan is High performance
I updated the drivers and I have the same problem and I already said that at the moment I don't find this error in other games

[RobbieR_Intel]

Hello Jose13,

Thank you for your response and for answering my following questions. To further troubleshoot the issue, kindly answer the additional questions:

• Since you mentioned using "Potato Settings" kindly provide the screenshot of the in-game settings in Off the Grid.
• Are you experiencing these FPS drops during specific in-game actions, or is it consistent throughout?
• Are you using Arc Control or Intel Graphics Command Center?
• Have you tried adjusting specific settings like textures, shadows, or anti-aliasing to see if performance improves?

To confirm, the current driver that you have installed would be 32.0.101.6319? If not, I highly suggest for you to conduct a Clean Installation of Intel® Graphics Drivers in Windows* when installing this driver.

Additionally, to further help us identify what might be causing the issue, sharing the SSU report would still be incredibly helpful for a deeper analysis of your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Jose13,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[DeancR_Intel]

Hello Jose13,

I have noticed you marked the previous post as the solution. Let me know the issue still persists.

Best regards,

Dean R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Jose13,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best Regards,

Robbie R.

Intel Customer Support Technician