Screen stuttering when screen mirroring to projector

[hrisch]

Hello.

I am running into a issue whenever I screen mirror to a projector for meetings, It would start to stutter and lag on the projector display. Note this is on a HP Probook 15.6 inch G9 with a Intel Core i7 1255U running intergrated grapichs with Intel Iris Xe. So far I have:

1) ran Windows updates (required and optional) 
2) ran HP updates (required and optional)
3) ran sfc disk and dism
4) ran windows into safe mode and tested.
5) uninstalled/reinstalled Iris Xe drivers as well as rolled back.

And I am still having issues. Any help on this is much appreciated.

[RobbieR_Intel]

Hello hrisch,

Thank you for reaching out and sharing the detailed troubleshooting steps you've already tried.

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

Kindly answer the following questions:

• To clarify, is the stuttering only happening when connected to a specific projector, or have you tried with other display devices?
• Are you using a wireless connection or a wired one like HDMI?
• Is the projector resolution set to match your laptop's display?
• Have you noticed any performance issues with other-graphics heavy tasks, or does it only happen while screen mirroring?
• What is the make and model of the Projector you're using?

We look forward for your reply!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello hrisch,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello hrisch, 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician