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Hello @Paul9180
Thank you for posting on the Intel® communities.
Vi informiamo che posso supportarvi solo in lingua inglese. Ho usato uno strumento di traduzione web per tradurre questa risposta, quindi potrebbero esserci alcune traduzioni imprecise.
For this type of behavior, please try the following suggestions:
1- Ensure both the Intel® Driver & Support Assistant (Intel® DSA) Service and Intel® DSA Updater service show status of Running.
- In Windows Search, type Services and scroll to find Intel® Driver & Support Assistant.
- Confirm the Status shows Running; if it isn't Running, then start the service if necessary by right-clicking and choosing Start.
2- Check to see if any Windows* updates are pending.
3- Restart the system.
If the behavior persists, please clear the browser cache, close the browser, and then try rescanning Intel® DSA ensuring the browser being used is Firefox, Chrome, or Edge Legacy.
If this doesn't result in the Intel® DSA scan working correctly, try the following:
- Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.
- Download and install the latest Intel® DSA version 22.3.20.6.
if Intel® DSA still isn't working correctly, please provide us with the following details so we can review this further:
1- What browser are you using and what version number or build number?
2- Do you have any browser plug-ins (ad blocking or script blocking)?
3- Do you have security or anti-virus software installed, if yes, please provide details:
4- Please attach the Intel® DSA folders (which contain all the Intel® DSA files and logs) following one of the methods in this article: How to Obtain the Intel® Driver & Support Assistant (Intel® DSA) Folders?
5- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:
- Download the Intel® SSU and save the application on your computer
- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click Next and click Save.
- Once you have saved the file (.txt file), please attach it to your reply.
To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.
Best regards,
Andrew G.
Intel Customer Support Technician
