Sonic Frontiers poor performance + Intel graphics controller firmware interface being reset

[8BitTim]

Sonic Frontiers does not currently work with the A770. I enabled Vsync in my adrenaline software and got it to start finally after looking up the black screen issue. However it MAY or may not start the game still. When I'm finally in game, there is nothing but freezes and stutters and the overall image quality looks poor.  My hardware is solid and should not have an issue at all with this game.

Gigabyte Aorus b650e stealth ice

ryzen 9 9900x

sparkle intel arc a770

32 gigs ram

gen 5 ssd

I've already taken steps with vsync to fix that issue, but the game just doesn't run well. Please fix this!!!

I keep getting a warning in my event viewer when I shut my pc down. "Intel graphics controller firmware interface being reset" So far I've taken a few steps to try and resolve this per the article on this warning.

Ran sfc and Dism in command line

checked my drives for corruption

did a clean installation to the latest intel driver version.

I will absolutely not do a fresh reinstall of windows 11 as it would take far too long to get everything installed back onto my pc.

current windows version is 23h2

ive included the intel support utility here. I recently updated my driver to the latest version, was still getting the warning before and hoped a clean installation would fix the issue.

[Mike_Intel]

Hello 8BitTim,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Was it working fine before?
2. Did you change any settings before the issue started?
3. Is the BIOS of your motherboard updated?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[8BitTim]

Hi. At first the game wasn't working at all. So I enabled vsync via the adrenaline software and now it's a 50/50 shot if it boots. Nothing was changed prior because just to play it I had to tweak some settings.

My BIOS is completely up to date and running the latest version.

[Mike_Intel]

Hello 8BitTim,

By the way, what is your game launcher and kindly provide provide videos of the issue for me to observe.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[8BitTim]

The game launcher is steam. Unfortunately I recently switched over to a Linux distro where this issue isn't present. On windows it is however

[Mike_Intel]

Hello 8BitTim,

Thank you for the update.

Since you already switched to Linux, would you still want to proceed with thread?

We may still gather more details about the issue using the Windows set up.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[8BitTim]

Absolutely!

[Mike_Intel]

Hello 8BitTim,

Thank you for the update.

Let me gather more details about the issue.

1. Please share videos of the issue.
2. Please help generate the SSU logs of your system. Kindly refer to the link below on how to get the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello 8BitTim,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[8BitTim]

Hi there! As was stated in the previous post, I'm currently on Linux now and don't use windows anymore. The best I can describe is that it freezes constantly and has poor performance

[Mike_Intel]

Hello 8BitTim,

Thank you for the update.

I understand, however for further investigation I need to gather more details about the system and the issue.

That is why I asked you in my previous post if you want us to proceed with the investigation because I need to gather more details.

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello 8BitTim,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello 8BitTim,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician