The Intel(R) Graphics System Controller Firmware Interface is being reset

[elnurani]

Hi,

Recently i started facing video playback stutter with audio stutter for about 1 sec and then restore normal playing, this happened several times in an hour. after checking the windows logs in the event viewer the message "The Intel(R) Graphics System Controller Firmware Interface is being reset" found repeatedly and coinciding with the video and audio stuttering.

System configuration:

Lenovo  IdeaCentre AIO 5 27IAH7

CPU: Intel I7 12700H

GPU: Intel ARC A370M

RAM: 32GB DDR5

Storage: 2TB Samsung 980 Pro SSD .

Troubleshooting steps bien done:

- Bios was checked and found it is latest version as per OEM "LENOVO" website

- Tried several intel ARC graphics drivers and currently the latest driver installed "32.0.101.5762"

- Clean install of windows 11 with formatting of the SSD.

All the above did not solve the problem.

Very important Note:

The system started this behavior only after upgrading to windows eleven 24H2, 

On windows eleven  23H2 and 22H2 the system runs fine without any issues.

SSU.TXT attached for further analysis and troubleshooting.

please help to resolve this issue

Regard

[Mike_Intel]

Hello elnurani,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Can you share a video of the issue?
2. What is the app that you are using playing the video?
3. Are you also having this issue playing a video online like in Youtube?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[elnurani]

Hello Michael,

in response to your enquires please find the following:

1. The issue of stuttering is very random, it is difficult to capture in video.

2. I am using different video players such like, MPC , KMPlayer & Potplayer all of these players are 64Bit versions and latest. all of them experienced the same phenomena "video & Audio stutter momentarily and resume normal play, the stutter last 1 second or less"   the issue is frequent.

3. It happened also in youtube.

In my understanding and experience this issue happened when there is switching between iGPU and dGPU when there is demand. with only windows eleven 24H2.

Currently i can run the PC free of this problem if i disable either the iGPU "Intel(R) Iris(R) Xe Graphics" or the dGPU " ARC A370M" .

I am not expert in computer, however i feel like the problem has to do with driver compatibility with windows eleven 24H2 and switchable graphics.

Regards 

[Mike_Intel]

Hello elnurani,

Thank you for the quick reply.

Let me ask additional questions about this issue.

1. Are you also having this issue using the Windows default media player?
2. In the SSU, you have 2 Graphics. Arc A370M and Iris Xe. Have you tried disabling one at a time to check and isolate the issue?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[elnurani]

Hello Michael,

Thank you for the follow up.

1. The stuttering also happened when playing video with windows default media player, the event viewer generated the same error message "The Intel(R) Graphics System Controller Firmware Interface is being reset" whenever the stuttering happened.

2. When i disabled either of the graphics cards  "Arc A370M" or the "Iris Xe" there is no issue and the video playback is smooth.

any of the graphics card alone there is no problem, if both graphics cards enabled there is stuttering.

Hopefully the provided information can help troubleshooting the issue.

Regards 

[Mike_Intel]

Hello elnurani,

Thank you for the quick reply.

It seems that there is an issue with the designation of task by the Lenovo system.

You may try to designated which Graphics to use for an application. You may check this link:

https://www.intel.com/content/www/us/en/support/articles/000090168/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[elnurani]

Hello Michael,

Appreciate your support.

I would like to highlight that the computer was perfectly running on windows eleven 23H2, the GPU preference for applications was automatically decided by windows,  there was no issues at all with graphics hiccups or stutters, this problem only started when upgraded to windows eleven 24H2.  hence i doubt that the problem related to Lenovo system.

Designating graphics to each application principally works similar to disabling one of the graphics cards "when the application is running" I don't think this is the resolution for the root cause of the problem. this will render the switchable graphics useless.

The problem started with windows eleven 24H2, the culprit either intel driver or windows. 

Thank you for your patient  

Regards 

elnurani

[elnurani]

Found two threads at HP support website could be similar to my problem:

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Resizable-BAR-not-available-required-for-Intel-Arc-A370M/td-p/8994309

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/The-Intel-R-Graphics-System-Controller-Firmware-Interface-is/td-p/9116160

Regards

elnurani

[elnurani]

Hi Michael,

Quick update:

Today i downgraded to windows 11 "23H2" with clean install and the problem with video and audio stutter still there.

Regards 

[Mike_Intel]

Hello elnurani,

Thank you for the quick reply.

Technically speaking, the Graphics controller are also working fine since there is no issue when you try to disable the one Graphics controller. So this issue may be caused by the Windows update or from the Lenovo system itself. Have you tried contacting the OS support or Lenovo about this issue?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[elnurani]

Hello Michael,

I opened the issue in Lenovo support form, however till now there is no resolution to the problem. regarding windows i downgraded to windows 11 "23H2" but the problem is the same.

I have noticed that the intel ARC control showing that the resizable BAR is not supported.

however the GPU-Z show that the resizable BAR is enabled.

Would you look into this issue

Regards 

[Mike_Intel]

Hello elnurani,

Thank you for the quick reply.

Can you share a video of the issue for me to also try and investigate the issue here on my end?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[elnurani]

Hello Michael,

I tried to disable the intel integrated graphics "Iris Xe" and run only on "ARC A370M". the event viewer does not show "The Intel(R) Graphics System Controller Firmware Interface is being reset"

However the video playback was horrible,  attached video sample for illustration  .

I am frustrated, this issue started suddenly out of nowhere making me believe it is coinciding  with windows 11 "24H2" upgrade that's why i downgrade to windows 11 "23H2" but also the problem persist.

Maybe there is card firmware upgrade caused this issue "I am not sure even if the firmware being upgraded automatically with driver install" 

I did GPU stress test and GPU-Z sensor monitoring showed nothing concerning.

Please help to find the root cause of this issue, is it driver fault or card firmware fault or something else 

Regards 

[Mike_Intel]

Hello elnurani,

Thank you for the information provided.  

We will do further research on this matter and post the response on this thread once it is available.

Have a fantastic day, and thank you very much for your patience and understanding!

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello elnurani,

Thank you for patiently waiting for our update.

Please follow the steps outlined in our Getting Event Viewer Warning "The Intel(R) Graphics System Controller Firmware Interface is being reset." article. 

Additionally, we also recommend to try using the latest OEM graphics driver from Lenovo. Please download and install the driver from the Lenovo website. Also, update the audio driver from the Lenovo website. Here is the link: https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/5-series/ideacentre-aio-5-27iah7/downloads/driver-list/

For the Resizable BAR issue, Kindly refer to our article, Intel® Arc™ Control Software Shows Resizable BAR as “General-Not-Supported”

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[elnurani]

Hello Michael,

I did what you recommended, used DDU to clean the drivers for both Graphics and Audio, then installed the OEM drivers for both.

Video playback stutter still persistent and event viewer display the same message "The Intel(R) Graphics System Controller Firmware Interface is being reset"

Regards 

[Mike_Intel]

Hello elnurani,

Thank you for the information provided.  

I will further check this issue and post the response on this thread once it is available.

Hoping for your kind patience. 

Best regards,

Michael L.

Intel Customer Support Technician

[Gabarowski]

Hello @elnurani 

I have the same problem with A730m laptop.

There is solution for "Not supported" ReBar, do DDU and install 31.0.101.4575 that is the only way to solve this issue.

I still looking for the stutter problem because I wrote to Intel and they cannot help because It's not their problem...

Hello @Mike_Intel 

It is a big problem with the Intel NUC laptops, it's still happening on laptops what has Intel Xe & Arc GPUs.

Whenever the dGPU activate, it makes a power spike and stutter the Windows for 0.2-0.3 sec everytime.

Doesn't matter if It's Win10, 11, I did test it on both and the same issue, probably hardware issue.

So many forums and discussion are up on the net about this issue, It's gonna be a bigger and bigger problem by time.

All the best!

[RandyT_Intel]

Hello elnurani,

It seems the video playback issue persists despite our previous recommendations. Could you please try rolling back to an older Intel graphics driver from the Lenovo website?

Here's the Link: https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/5-series/ideacentre-aio-5-27iah7/f0gq/f0gq001qax/mp294eed/downloads/driver-list/component?name=Display%20and%20Video%20Graphics&id=635380F4-448F-4129-AA77-265289D96F6F

Make sure to use Display Driver Uninstaller (DDU) before installing the older driver to rule out any potential driver-related issues.

Thank you for your cooperation.

Randy T.

Intel Customer Support Technician

[elnurani]

Hello Randy,

The OEM graphics driver tested before and the same behavior of stuttering was experienced, please refer to replied thread below:

community.intel.com/t5/Graphics/The-Intel-R-Graphics-System-Controller-Firmware-Interface-is/m-p/1617987#M133068

Regards 

[RandyT_Intel]

Hello elnurani,

I will need to coordinate further with our team for additional testing and analysis. Despite the recommendations we provided, the issue still persists. We kindly ask for your patience as we work towards finding a resolution.

Randy T

Intel Customer Support Technician