Upgrading to Intel HD5500 Graphics Driver from Microsoft Basic Display Adapter shows blank screen

[MPari7]

Hi All,

I have Toshiba Satellite C55-C5240 and recently this issue occurred. So, when the HD5500 driver is installed, it just shows blank screen and I cannot do anything. I need to go to safe mode and rollback the driver to "Microsoft Basic Display Adapter", but issue with this is that I cannot use sleep mode, cannot change brightness, cannot connect projector, etc. I have tried the latest drivers (beta as well as stable version) but no success. Kindly help me with this!

[MPari7]

Its still not answered. Bymistake clicked on assumed answered

[Stefan3D]

Try the OEM drivers from http://support.toshiba.com/drivers http://support.toshiba.com/drivers

Besides the graphics driver they also offer a "Toshiba System driver", sounds important.

There are also BIOS updates from March/April that might help.

[MPari7]

Thanks, will install those and let you know!

[MPari7]

Hey Stefan,

I tried doing that! Didn't work!

[idata]

Hi,

Was your system working fine before and then failed or this is happening from the beginning? Try uninstalling the driver, restart your system and install the latest https://downloadcenter.intel.com/download/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210 Intel® driver Please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver If the problem persists try installing the driver manually, see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 & Windows 8* or Windows 8.1* Regards, Ivan