WHEA-Logger Event ID 17

[Mustafa42]

CPU : i7 10750H

GPU : İntel UHD - RTX 2060

Ram: 16 GB

I'm getting around 20-30 WHEA-Logger 17 errors per second. Sometimes, it reaches up to 13,000 in a day. My laptop battery is internal, and I always play while plugged in. At one point, I noticed a drop in FPS for 2-3 seconds during gaming, which would then recover immediately when the charging light turned on. Now, the FPS drops happen frequently, sometimes resulting in a blue screen. During these drops, I also experience stuttering in music or sounds.

Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />

  <EventID>17</EventID>

  <Version>1</Version>

  <Level>3</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000000000000000</Keywords>

  <TimeCreated SystemTime="2024-11-09T15:37:34.7202000Z" />

  <EventRecordID>6762942</EventRecordID>

  <Correlation ActivityID="{e23dcc7a-03b2-4d3b-9acb-e0ba3a86ceb9}" />

  <Execution ProcessID="7456" ThreadID="8440" />

  <Channel>System</Channel>

  <Computer>Mustafa</Computer>

  <Security UserID="S-1-5-19" />

  </System>

target=_blanktarget=_blank- <EventData>

  <Data Name="ErrorSource">4</Data>

  <Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>

  <Data Name="FRUText" />

  <Data Name="ValidBits">0xdf</Data>

  <Data Name="PortType">4</Data>

  <Data Name="Version">0x101</Data>

  <Data Name="Command">0x407</Data>

  <Data Name="Status">0x10</Data>

  <Data Name="Bus">0x0</Data>

  <Data Name="Device">0x1b</Data>

  <Data Name="Function">0x0</Data>

  <Data Name="Segment">0x0</Data>

  <Data Name="SecondaryBus">0x0</Data>

  <Data Name="SecondaryDevice">0x0</Data>

  <Data Name="SecondaryFunction">0x0</Data>

  <Data Name="VendorID">0x8086</Data>

  <Data Name="DeviceID">0x6ac</Data>

  <Data Name="ClassCode">0x30400</Data>

  <Data Name="DeviceSerialNumber">0x0</Data>

  <Data Name="BridgeControl">0x0</Data>

  <Data Name="BridgeStatus">0x0</Data>

  <Data Name="UncorrectableErrorStatus">0x0</Data>

  <Data Name="CorrectableErrorStatus">0x1000</Data>

  <Data Name="HeaderLog">00000000000000000000000000000000</Data>

  <Data Name="PrimaryDeviceName">PCI\VEN_8086&DEV_06AC&SUBSYS_72708086&REV_F0</Data>

  <Data Name="SecondaryDeviceName" />

[Earl_Intel]

Hi Mustafa42,

Thank you for posting in the communities!

Please submit the following information so that we can better assist you and find the most appropriate solutions:

• Is this your first time encountering this issue?
• Are there any changes on the system before you encounter this issue?
• While gaming, are you using Intel UHD or Nvidia RTX 2060?
• May I know what game are you playing when you encounter this issue?
• Does the issue also happen on other games?
• Have you tried rolling back your graphics drivers?
• What graphics driver version do you currently have on your system?
• What is the exact make and model of your laptop?

Once we have this information, we will be able to proceed with the next course of action and work towards resolving the issue you are facing.

Best regards,

Earl E.

Intel Customer Support Technician.

[Earl_Intel]

Hi Mustafa42,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Mustafa42,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician.