application shut down unexpectedly every 3 hour, same reason related to (igd9trinity32.dll.)

[Paul28]

We observed issues while performing performance testing on my application over the last two days.

The application shut down unexpectedly every three hours, with the same reason given each time: igd9trinity32.dll.

=====================================

Faulting application name: abc.exe, version: 7.24.10.0, time stamp: 0x66626109

Faulting module anme: igd9trinity32.dll, version: 31.0.101.5590, time stamp: 0x66677f80

Exception code: 0xc0000409

Fault offset: 0x009edfb

Faulting process id: 0x0x21E8

Faulting application start time: 0x0x 1DB10959B640C16

=====================================

can anyone tell me the root cause and suggest how to fix this issue?

[AlfredoS_Intel]

Hi Paul28,

Thank you for posting in Intel Communities.

I would need to get more context on the issue that you are reporting. Kindly provide the following information:

1. May we know the name of the application is this is something that you developed on your own?

2. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page, https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html for instructions.

3. Was the program behaving like this since day 1?

Awaiting your reply.

Best Regards,

Alfred S

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Paul28,

Good day.

I am waiting for an update regarding the details I requested to further check this issue. Kindly let me know about this information so I can identify the next steps that need to be taken to solve this issue.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Paul28,

As I have not heard from you for the past few days, I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician