bug after effect CS6

[sebPSB]

Bonjour

impossible d'utiliser after effect cs6 (certes ancienne version de logiciel et W11) avec intel iris xe

message : "panne en cours dernier message enregistré : <12092><GPUManager><2>Sniffer result code: 3"

Est-ce normal? existe t il un réglage particulier ou une MAJ pour solutionner ce problème?

merci pour votre aide

[VonM_Intel]

Hi, sebPSB.

Veuillez noter que je ne peux vous soutenir qu’en anglais. J’ai utilisé un outil de traduction Web pour traduire cette réponse, il se peut donc qu’il y ait une traduction inexacte

Thank you for posting in our Community.

I understand that you're encountering an issue with Adobe After Effects CS6 on Windows 11 using the Intel Iris XE graphics, specifically the error message: "Fault in progress Last recorded message: <12092><GPUManager><2>Sniffer result code: 3." This issue can occur due to several reasons, particularly when using older software versions with newer hardware or operating systems. After Effects CS6, wasn't fully optimized for newer hardware like Intel Iris XE, and it also lacks support for certain updates and optimizations that newer versions of After Effects would have. You told me about your graphics model, OS, and the application name but I would like to go one step further and confirm details such as OS build# and see if there are errors logged. The Intel SSU tool can collect that info that can be helpful to me, which could aid in identifying the underlying cause of this issue. 

You mentioned that it is impossible to use After Effect CS6 (admittedly old version of software and W11) with Intel Iris XE, does the error occur consistently when launching After Effects, or only during specific tasks (e.g., rendering or previews)? Also, If you've performed any other tests, please provide the details so we can avoid going over the same steps again.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[sebPSB]

Merci pour votre réponse

Je confirme que l'erreur se produit systématiquement lors du lancement d'After Effects. Le logiciel ne prend pas le temps de se charger

le numéro de build du système d'exploitation : Version 24H2 (build du systeme d'exploitation 26100.2605)

cordialement

[JedG_Intel]

Hi sebPSB,

I'll be taking over the thread for a moment to address your concern.

I appreciate you for providing the OS build which was asked by Von and for me to have a wider view of your system configuration and component, please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I'm looking forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[VonM_Intel]

Hi, sebPSB.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, sebPSB.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician

[sebPSB]

merci pour votre aide

pour info le lancement d'AE CS6 via l'application ne fonctionne pas, cependant nous avons pu réussir à ouvrir le logiciel par hasard via l'application MS-DOS

cela est un peux plus laborieux mais probablement que la carte graphique n'est pas en cause

vous pouvez clore cette demande maintenant

Cordialement