igdkmdn64.sys error on my notebook

[babymelo]

Hi.This summer I ran into a clock_watchdog_timeout blue screen issue.I updated my intel UHD Graphisc (I5-12450H) drivers and I haven't had a blue screen for quite a while.This fall, I had a blue screen a couple of times a week igdkmdn64.sys I didn't pay much attention, and when I searched the Internet, I didn't find any help, and there are solutions with igdkmd64 without the letter N. A couple of days ago, the blue screen started popping up every 15-20 minutes of operation.I installed the old drivers, installed new ones, checked the RAM and SSD disk, updated the bios and nothing helps.I know for sure that the problem is not technical because the laptop passed all benchmarks successfully.I also have a discrete rtx 2050 graphics card. When I turn off intel uhd graphics, the screen becomes jerky and it is unpleasant to use the laptop.What should I do? Acer Aspire a715-76g

[babymelo]

Can anyone help me 😞 ?

[RandyT_Intel]

Hello babymelo,

Thank you for reaching out to Intel Customer Support. To assist you further, we need to gather some additional information. Could you please provide answers to the following questions: 

1. Have you used Display Driver Uninstaller (DDU) in safe mode before installing the latest WHQL driver? 
2. Could you document all driver versions you have tested? Please note that stating ‘latest driver’ is not sufficient.
3. Where did you get this driver update? 
4. Have you tried rolling back to the previous graphics driver version? 
5. Could you provide an Intel System Support Utility (SSU) report? If generating an SSU report is not possible (e.g., due to no POST issues), please provide the following minimum system configuration information: 

• Processors make and model: i5-12450H
• Motherboard make and model: 
• Amount of memory (RAM): 
• Power Supply make and model: 
• Windows version: 

Thank you for your cooperation. I look forward to your response. 

Best regards, 

Randy T. 

Intel Customer Support Technician

[babymelo]

Hi, thanks for the reply. 1) Yes, I have tried both in safe mode and while on a regular system. 2)30.0.101.1298,32.0.101.6078, and the driver of 2023, I do not remember the exact name, I apologize. 3)I took the last update on 32.0.101.6078 from the official website, and the first (30.0.101.1298) I took on the website of my laptop (acer) 4.Yes, I tried both rollbacks, and the restore point, and reset windows, I also checked the event log and it says that the error is caused by kernel power 41.And the blue screen dump file contains 2 files, dxgkrnl and igdkmdn64. sometimes ntoskrnl is also specified. 5) I will attach the file

[babymelo]

I made the first file with the intel GPU turned off, here is the current one with it turned on.

I will also mention that I have performed tests of the hard drive, discrete graphics card and RAM.Everything is fine.

[RandyT_Intel]

Hello babymelo,

I recommend trying the following troubleshooting step to address the issues you've been experiencing: 

1. Update graphics driver to the latest version on Download Center. For guidance, see How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*.
2. Perform a graphics driver clean installation with the Display Driver Uninstaller (DDU). For steps, see How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
3. Update BIOS to the latest version.
4. Disable hardware acceleration in all browsers. Contact the browser developer for steps.
5. Perform a clean installation of the operating system.
6. If the issue persists, contact system manufacturer.

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello babymelo,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello babymelo,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Thank you for your understanding. 

Best regards, 

Randy T. 

Intel Customer Support Technician