intel arc a750 varios problemas graficos e baixo desempenho e varios jogos

[Raduin]

[RandyT_Intel]

Hello Raduin, 

Informamos que só posso apoiá-lo em inglês e usei uma ferramenta de tradução da web para traduzir esta resposta, portanto, pode haver alguma tradução imprecisa. 

Thank you for reaching out to us regarding the issue you’re experiencing with your graphics and game performance. To better assist you, I need to gather some additional information. Could you please answer the following questions? 

1. Has this issue occurred before? 
2. Can you please run the System Support Utility (SSU) and share the logs with me? 
3. How did you perform the last update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver? 
4. May I know the origin of the game (e.g., Steam, Epic Games, etc.)? 
5. Have you updated the game version or any related applications recently? 
6. What troubleshooting steps have you tried so far to fix the issue? 
7. Have you tried rolling back to the previous graphics driver version?  

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Raduin, 

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Raduin]

em anexo ssu file

[RandyT_Intel]

Hello Raduin, 

Thank you for providing the SSU log report. I will start checking this information. Could you please also answer some additional questions below to help me properly assess the issue?

Thank you for your cooperation.

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Raduin,

Based on the SSU report, it looks like updating your graphics driver to the latest version could help resolve the issue. Here are the steps you should follow:

1. Perform a Clean Installation Using DDU How to Use the Display Driver Uninstaller (DDU) to Uninstall an...:

• Download and install Display Driver Uninstaller (DDU).
• Run DDU and follow the on-screen instructions to completely remove the previous version of the graphics driver.

1. Install the Latest Graphics Driver:

• Visit the Intel Download Center and download the latest graphics driver for your system.
• Install the downloaded driver and follow the installation prompts.

After completing these steps, please let me know if this resolves the issue.

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Raduin,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Raduin]

estou a disposição para ajudar com o que for necessario

[RandyT_Intel]

Hello Raduin,

Here are the steps you should follow:

1. Perform a Clean Installation Using DDU How to Use the Display Driver Uninstaller (DDU) to Uninstall an...:

• Download and install Display Driver Uninstaller (DDU).
• Run DDU and follow the on-screen instructions to completely remove the previous version of the graphics driver.

1. Install the Latest Graphics Driver:

• Visit the Intel Download Center and download the latest graphics driver for your system.
• Install the downloaded driver and follow the installation prompts.

After completing these steps, please let me know if this resolves the issue.

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Raduin,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Thank you for your understanding. 

Best regards, 

Randy T. 

Intel Customer Support Technician