intel hd 5500 graphics heating problem

[idata]

i have intel hd 5500 graphics with amd radeon r5 m330 dedicated graphics. When i play game I check the temprature of my intel gpu using GPUz. I found it was above 80 C and the clock of graphics hard is only 450. All the graphic work is done by amd graphics.So why the temprature of intel-gpu is so high even at a low clock cycle.I have update the driver to the latest version but nothing seems to work.

My laptop model is Hp-ac027tx.i

[idata]

I think that depends on game.

For example, once I had a R7-240 of AMD and HD7870 of AMD again but I was taking monitor output form little card R7-240. Strange thing was, the game I played "Dota 2 -vulkan option enabled" was using HD7870 as main compute device for vulkan compute but the AA filtering and maybe some other post-processing with monitor-send operations were done by little card at idle frequency just like you.

Game engine was accepting stronger card as main graphics accelerator but you were taking output from weaker one so it must be using post processing just before outputted from that last step in that device and that doessn't activate it since it is not drawing any 3D or not computing in opencl but just doing some postprocessing (like watching video using hardware h264 pipeline at idle/low frequencies)

If you have an explicit video adapter output, plug an external screen to that and this should solve. Maybe you can disable that igpu from bios so it is not used?

[idata]

Hello:

Thank you very much to Tugrul_8192bit for the comments posted above. To r_g_: The processor on the laptop is Intel® i5-5200U, and according to the specifications of it, the processor could reach a T-junction temperature up to 105°C or higher, as you can confirm on the following link: http://ark.intel.com/products/85212/Intel-Core-i5-5200U-Processor-3M-Cache-up-to-2_70-GHz?q=Intel%c2%ae Core%e2%84%a2 i5-5200U Processor (3M Cache, up to 2.70 GHz) So, the fact that the processor is reaching 80°C according to the specifications is actually expected, when the laptop is getting overheated it will start to get freeze, it will throttling and it will go off by itself eventually, so if it is not doing that it should be fine. When using games for the temperature to increase is also expected, on the following link you will be able to get recommended settings for some games, you can always look for your game in there: https://gameplay.intel.com/ https://gameplay.intel.com/ Since this is a mobile device, for this specific matter the best thing to do will be to check with HP directly, so they can provide further details on this situation: HP's phone number: 1 800-474-6836 HP's support site: http://support.hp.com/us-en http://support.hp.com/us-en Also, the problem does not seemed to be related to the graphics drivers, however for that graphics controller, we can try the drivers below: 4501: https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210 https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210 If that one does not work, then we can try Beta 4539: https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210 https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210 Also, you can try the graphics driver from HP: http://support.hp.com/in-en/drivers/selfservice/HP-15-Notebook-PC-series/7771404/model/8326088 http://support.hp.com/in-en/drivers/selfservice/HP-15-Notebook-PC-series/7771404/model/8326088 We also have a tool to test the processor, it does an overall test on it, including a temperature test, so if it passed the test it means it is working fine, second option to the left to install it: https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Depending on the Windows version you are using right now, a BIOS update might be useful, but in order to find out how to do it, you need to check with HP directly about that, so if after trying the steps above the problem remains, then it will be better to get in contact with HP for further technical or warranty support. Any questions, please let me know. Alberto

[idata]

Thanks

I run the tool you mentioned above. All the tests are passed.

So I think it is working properly.

[idata]

Hello r_g_:

You are welcome, perfect, thank you very much for letting us know that information, it is great to hear that it passed the test, and yes, in that case the processor is working fine. Any questions, please let me know. Alberto