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weird black spots in genshin

immernacht
Beginner
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i've been trying to just thug it out with this bug but it's genuinely so annoying when i'm trying to take actual pictures of the game or am streaming it to my friends. each time i have to explain that, no, i don't know why there's black spots on my game, and no, they're not ants. from posts i've read on other forums, this is caused by the processor? though i tried the weird intel repair thing you have and it didn't really fix anything. 

i know none of you probably play this game, but this mainly happens in the fontaine region, in the party set-up. basically just things that are meant to be transparent-ish, see-through. i think from the images it's pretty clear to tell. as far as i know, no other game does this?? so this might also be a problem with just genshin/hoyoverse games??

i tried reinstalling the game (like, several times), the file repair in the genshin launcher, using the intel driver and support assistant thing. i don't know if it happened before this or not because i only started playing on my computer when the fontaine region (where most of the black spots are) released, before then i was playing on my phone and everything was fine.

underwater fontaineunderwater fontaineliyue party set-upliyue party set-upsumeru party set-upsumeru party set-upnot my image (couldn't find the location), but this is also what happens to me.not my image (couldn't find the location), but this is also what happens to me.

couldn't find the location (not my image) but this is also a thing that happens to me.mt. damavand ruins: lower levelmt. damavand ruins: lower level

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JedG_Intel
Moderator
318 Views

Hello immernacht,

 

Thank you for posting at Intel Community Forums

 

I understand how annoying it is to play a game while having such issues. For me to properly address your concern, please share the details below.

 

1.Was this working fine before?

2. Did you make any recent changes to the system?

3. Have you tried contacting the game developer?

4. Does the issue happen right away when opening the game?

 

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

 

I'm looking forward to your response!

 

Best regards,

Jed G.

Intel Customer Support Technician


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JedG_Intel
Moderator
260 Views

Hello immernacht,

 

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

 

Best regards,

Jed G.

Intel Customer Support Technician


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JedG_Intel
Moderator
198 Views

Hello immernacht,

 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

 

Best regards,

Jed G.

Intel Customer Support Technician


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