A380 Graphics Card Issue after Windows 11 24H2 Update

[haibujianjiandandna]

Dear technical support team,

I am writing to seek help regarding an issue with my A380 graphics card. The driver version of my graphics card is WHQL 32.0.101.6078.

After updating my operating system to Windows 11 24H2, my monitor experiences intermittent black - screen issues. I have tried several troubleshooting methods to resolve this problem. I have reinstalled the Windows operating system and also used DDU (Display Driver Uninstaller) to completely remove the graphics card driver and then reinstalled it. However, the problem still persists.

I am at a loss as to how to solve this problem. I hope that you can provide some suggestions or solutions to help me fix this issue.

Thank you very much for your attention and assistance.

[Earl_Intel]

Hi haibujianjiandandna,

Thank you for posting in the communities!

To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

• Have you tried rolling back your drivers to check if the issue will persist?
• Have you already tried the latest GPU driver version (32.0.101.6299)?

Source link: Intel® Arc™ & Iris® Xe Graphics - Windows*

• Try rolling back your Windows OS to Windows 10 if the issue will still persist.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi haibujianjiandandna,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician.

[Earl_Intel]

Hi haibujianjiandandna,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician