Aion Classic - Water glitch

[Saveno]

Aion Classic EU just came out and it seems that the Arc doesnt like the games water. It looks like this: https://streamable.com/t0gu8r

Game is quite old but got re-released and runs on Dx9.

Website: Aion Classic | Official Site | Play on PC Now! (aiononline.com)

Or for EU: AION Classic (gameforge.com)

Developer: NCsoft

My driver version: 31.0.101.4311

[Jean_Intel]

Hello Saveno,

Thank you for posting on the Intel️® communities. We are sorry to hear that you are experiencing issues with Aion Classic, we would be more than glad to help you with your issue.

To better assist you, please provide me with the following:

• What steps have you tried to solve the issue?
• Is this the first graphics adapter installed on your system?
• Does the issue persist when rolling back to previous driver versions?
• Share with us the graphics settings you are currently using.
• Create a report using the following tools:
• Intel System Support Utility (Intel SSU) 
  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."
•  Intel® Graphics Command Center:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards,

Jean O. 

Intel Customer Support Technician

[Saveno]

• What steps have you tried to solve the issue?
• Reinstall, install DirectX9

• Is this the first graphics adapter installed on your system?
• No buts its a fresh Windows

• Does the issue persist when rolling back to previous driver versions?
• Yes

• Share with us the graphics settings you are currently using.
• I tried every possible setting it doesnt change anything

I would guess that the lightning/shadow rendering is just broken. I realized that not only water glitches out. Here is another example of broken shadows: https://streamable.com/ha0mxv

It also happens that the graphics completely glitch out. Then everything is just very bright and i have to change something in the settings to fix it. Sometimes i also only have like 5 FPS like here https://streamable.com/xtfurc. I know its a relaunch of an old DX9 Game which are known for not running well on the Arc GPUs but would be great if something could be done here anyway. I also can't adjust stuff for the game inside the Arc Control Panel because instead of using an .exe file, Aion launches a .bin file which isnt supported.

[Jean_Intel]

Hello Saveno,

Thanks for the information provided.

We noticed that you had installed our latest BETA driver, 31.0.101.4335, which was just released. In case you haven't tried it, we also recommend performing a clean driver installation, installing our latest production driver, 31.0.101.4314. Sometimes, corrupted files from previous drivers may be causing malfunctioning.

Best regards,

Jean O.

Intel Customer Support Technician

[Saveno]

Other drivers are not helping. My theory is simply that since the game does not start with an .exe file and a .bin file instead the driver may not detect the game and does not correctly emulate DX9.

[Jean_Intel]

Hello Saveno,

Thank you for the information provided. 

We will proceed to check the issue internally and post back soon with more details.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Saveno,

We appreciate your patience.

We have researched this matter internally, and we tried replicating the issue in our lab environment. After testing, we could not observe the problem with our latest drivers. Therefore, the root cause may be different than the graphics drivers.

Best regards,

Jean O.

Intel Customer Support Technician

[hama32549]

Hello,

I have the same issue with a A750 on driver version 4314.

This is only on some of the water but not all.

The starting location for Elyos has perfectly fine water : https://abload.de/img/aion0012kfcwa.jpg

The next map has two differnt versions as it seems the ocean is fine https://abload.de/img/aion0003gce8k.jpg while the lake (same location as from OP) https://abload.de/img/aion00137rft1.jpg is muddy and somewhat reflective.

If we go to the next map than it's look like i am standing in liquid metal  https://abload.de/img/aion0014jtcyg.jpg 

[Saveno]

Yep, just came to say the same. The testers probably only checked the water on first map. On the second Elyos Map, Veteron, you can see it instantly when you are in the first town. There is a small fountain with the buggy water type.

But there is also a small spot on the first Elyos map too where you can see the buggy water type: https://streamable.com/z8xp7i

When you make a new char and instantly walk to the east you can see it.

The glitch also does not happen on my 1660 Super so it can only be the Arc GPU or am i wrong?

[Jean_Intel]

Hello everyone,

Thanks for the information provided.

We will resume our investigation regarding this matter. We will post back as soon as we have further details.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello everyone,

Before we proceed to investigate this matter further, we would like to ask you to be more specific about where you are seeing this issue, and it would help us with replication purposes. Could you share with us how to reach the locations you are experiencing the issue?

Best regards

Jean O.

Intel Customer Support Technician

[hama32549]

hello,

I don't know if the issue for the different locations is the same but for me the worst location is in "Eltnen" (Elyos Map) https://abload.de/img/aion0020hfiui.jpg this is accessable via the transport NPC https://abload.de/img/aion00169licp.jpg

Something notably i want to add testing with driver 3490 looks like this https://abload.de/img/aion0019vrc3x.jpg

[Jean_Intel]

Hello everyone,

Let us look into this and we will get back to you once we have more details.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello everyone,

We have been testing the game for a while in different locations of the map waters, rivers, etc. Unfortunately, we have not been able to see the issue, and so far, it does not seem to be the graphics drivers, as we haven't been able to replicate it.

Here is a video of our replication process for the game. With your help, we can determine if we are missing something in our reproduction steps.

Best regards

Jean O.

Intel Customer Support Technician

[hama32549]

Hello,

The Charakter in the video seems Asmodian to me, which has difficult or no access to the locations i descripted.

I also tried to check the location shown in the video but i am unable to find it within Aion Classic EU.

I am also very sure that the Drivers are part of the problem, i already compared Driver 4314 to the older 3490 which to my knowledge used d3d9on12 insted of dxvk.

I added some attachments, the worst spot for me with both Driver 4314 and 3490.
I also added a short clip of the issue for the asmodian site where we can also see very good that not all water has this issue.

[Jean_Intel]

Hello hama32549,

We want to wait and check if OP @Saveno has any updates regarding this matter.

In the meantime, there is a new driver, 31.0.101.4369, that just came out this week. When trying to install the driver, perform a clean driver installation. Doing a clean install for any hardware can help to fix specific issues that can be associated so any additional software that might be causing malfunction.

Best regards

Jean O.

Intel Customer Support Technician

[Saveno]

Just like the other person i'm playing on Elyos side. Have you checked the location i've showed before? Else there is a fountain in Verteron with the bugged water type. You get there after level 10. I've also attached where the water is buggy on the very first map on Elyos side again which should be the fastest way to compare the same location. 

[Jean_Intel]

Hello Everyone,

We will try to retest the game and try to visit the locations you mentioned. Once we have further details, we will post back.

Best regards

Jean O.

Intel Customer Support Technician

[davidohnson85]

Thank you for providing the information and the video showcasing the issue you are experiencing with Aion Classic EU and the Intel Arc graphics card. The video you shared demonstrates some graphical artifacts in the water rendering of the game.

As Aion Classic EU is an older game running on DirectX 9, it's possible that there may be compatibility issues with the newer Intel Arc graphics drivers. Here are a few steps you can try to address the graphical artifacts:

1. Update Graphics Drivers: Ensure that you have the latest graphics drivers installed for your Intel Arc graphics card. Visit the official Intel website and download the most recent drivers compatible with your specific graphics card model. Installing the latest drivers may include fixes and optimizations for specific game compatibility.

2. Adjust In-Game Graphics Settings: Within the game settings of Aion Classic, try adjusting the graphics options related to water rendering. You can experiment with reducing or disabling advanced water effects, reflections, or other graphical options to see if it improves the water rendering quality.

3. Contact Game Support: Reach out to the game's support team or community forums and report the graphical issue you are experiencing. Provide them with the details of your system configuration, including the Intel Arc graphics card model, driver version, and the specific issue you are encountering. They may be aware of the issue or have specific recommendations to address it.

4. Monitor for Driver Updates: Keep an eye on future driver updates from Intel for your Arc graphics card. Driver updates often include bug fixes and optimizations for specific game titles, and it's possible that future updates may address the graphical artifacts you are experiencing in Aion Classic EU.

It's important to note that as the game is older and running on DirectX 9, there may be inherent compatibility limitations with newer graphics hardware and drivers. However, by following the steps above and staying updated with the latest driver releases, you may be able to mitigate the graphical artifacts to some extent.

I hope these suggestions help improve your experience with Aion Classic EU.

Regards;

David Johnson.

[Ernesto_C_Intel1 · Accepted solution]

Hello Everyone,

Thank you for reporting this issue. Our priority is to target the most popular games and apps to focus our efforts on providing a high quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2024 and beyond. While we can’t accommodate your request at this time, please watch this https://www.intel.com/content/www/us/en/support/articles/000095271.html on our website for any possible changes to this situation. 

Additionally, you may contact the Aion's developers at the following website: https://www.aiononline.com/en-us

Best regards

Ernesto C.

Intel Customer Support Engineer