Arc A750 lose performance overtime in Minecraft 1.20.1

[xSkullzZ]

Hi, I'm replying to this post to not open a new one, but I'm experiencing the same problem with my setup as well.

I get smooth fps for the first 1-3 hours, and it's start to drop significally until it reaches eventually 0.

At start, no shaders:

At start, with shaders:

After approx 1 hour with no shaders, render distance and simulation distance at minimum:

GPU usage is in the norm (60-70%) and it starts to go down as the fps go down and become inconsistent (15% to 100% and back to 20%). Once I had a BSOD while playing, it was referring to the GPU VRAM but I don't remember the exact exit code, sometimes my display go black for some second and the video driver get reinitializated, so I have excluded everything but the GPU at this point. 

I tried every optimization possible and I cranked settings to the bare minimum in both render distance, render simulation and details, but still this occurs.

I'm using:

• Embeddium
• Embeddium++
• Distant Horizon
• MemoryLeakFix
• ModernFix
• Radium reforged
• FerriteCore
• ImmediatelyFast

It seems like a problem where the VRAM get saturated overtime and never get flush because sometime I get OUT_OF_MEMORY (error code -805306369) crashes, sometimes I get error code:  -1073741819 that means bad/outdated video drivers or a very specific incompatibility with a third-party software that I have not installed in my machine. Doing researches I found out that it could also be a OpenGL problem, but I don't know if there is a fix for this, or your team is working on a fix for improving OpenGL compatibility.

Just to be extremely clear, this happens whether or not I'm using any mod, so also the Vanilla game starts to drop after some time!

To provide further information about my rig and game settings:

• 64GB of RAM (22208MB dedicated on Minecraft, more than enough)
• Ryzen 9 7950X3D (barely touches 25% during extreme sessions)
• Resizable Bar is enabled
• I've excluded mods because even Vanilla has the same problem.
• Silverstone | HELA-R [HA-R] 1200W 80+ Titanium, listed Tier A+ PSU, so more than enough for the GPU
• Minecraft Java Edition 1.20.1 with Forge 47.3.0
• I've tried uninstall and reinstall the latest drivers with DDU
• I've tried updating and this happened with the last 4 versions
• Current driver version: 32.0.101.6083 released on 03/10/2024

My in-game settings:

I'm also adding my ssu, hoping that this is enough to understand the problem, thank you for your help.

[RobbieR_Intel]

Hello xSkullzZ,

Thank you for providing such a detailed information about your setup and the issue you're facing. Thank you for providing your Game Settings and SSU Logs as well.

To assist you better, could you please clarify a few things:

• Does the issue only happen with Minecraft, or have you experienced similar performance drops with other games or application?
• Have you tried monitoring your GPU and VRAM usage to see if there are any unusual spikes or drops?
• Does lowering other system-intensive tasks or running the game in windowed mode make any difference?

We look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[xSkullzZ]

---

To assist you better, could you please clarify a few things:

• Does the issue only happen with Minecraft, or have you experienced similar performance drops with other games or application?

The issue only happens with Minecraft Java Edition. Bedrock Edition is capable of run steady at 60fps even using full Ray-Tracing ON. No other games have significally drops, neither application. A list of meaningful examples:

1. Call of Duty Modern Warfare III: Runs steadly around 110 FPS with all custom settings that keep the VRAM usage at about 7,7GB
2. Dragonball: Sparking Zero: Runs steadly at 60FPS with Ultra settings. No frame drop noticed after more than 5 hours straight of gaming (and nothing in the overall 30 hours)
3. Monster Hunter RISE/Sunbreak: Steady lock at 180FPS without any drop
4. Forza Motorsport: Played without any problem at 60FPS and also with partial Ray-Tracing enabled.

I've also monitored in many other games that are a bit older like: eFootball PES 2021, F1 2023, Assetto Corsa (with custom shaders and heavy graphic improvements), Automobilista 2, Middle Earth - Shadow of Mordor, Remnant: From The Ashes, It Takes Two, We Were Here (all the chapters).

• Have you tried monitoring your GPU and VRAM usage to see if there are any unusual spikes or drops?

---

Monitored with every title listed above, no problems whatsoever. No unusual spikes or drops.

• Does lowering other system-intensive tasks or running the game in windowed mode make any difference?

---

No, any difference. I tried shutting down all other applications and run it at every size until reaching the smallest window size (somewhat like 320p), with the minimum graphics settings, it still happens (maybe it takes some more minute). The only way to play is to play 30 minutes, restart the PC and play other 30 minutes, and repeat.

[jarmstr15]

Hi Skullz! I’m having the exact same issue using an 8gb A770. I’m not sure if you’ve seen, but this seems to be a widespread issue for all Arc card users? Hopefully this gets sorted soon.

[RobbieR_Intel]

Hello xSkullzZ,

Thank you for the detailed follow-up and for providing insights into how the issue is isolated to Minecraft Java Edition while other games and applications run smoothly. I understand how frustrating it can be to experience this drop in performance, especially when the rest of your system and other titles are running perfectly.

Please provide the additional information:

-Tell us how the steps to reproduce the issue (also provide the download links of the Mods used)

Numbers and statistics speak a universal language so when submitting your bug to Intel try capturing the following information:

1. Describe the performance issue as best as you can.

• Per example: FPS drop when entering ‘x’ or ‘y’ section.

1. Provide screenshots or describe the graphics settings used in-game.

• Per example: Ultra quality preset, video resolution, ray-tracing on, etc. etc.

1. Submit CapFrameX capture data (.json files) reproducing the issue. 

• Capture data at least 3 times to define a good performance baseline.

About CapFrameX

This is a 3rd party tool for frametimes capture and analysis based on Intel's PresentMon. The overlay is provided by Rivatuner Statistics Server (RTSS).

CapFrameX Installation instructions:

1. Go to https://www.capframex.com/download and download the latest version of CapframeX.
2. Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
3. Unzip both installers and install them.
4. Launch CapFrameX and then close it. This is so it creates the user Configuration folder.
5. Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
6. Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
7. In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.
8. In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

For the zip file of the said OverlayEntryConfiguration_0.json please see https://community.intel.com/t5/Intel-ARC-Graphics/Need-help-Reporting-a-bug-or-issue-with-Arc-GPU-PLEASE-READ-THIS/m-p/1494429#M5057

Capturing the Performance Data:

1. Open CapframeX and do NOT minimize or close it.
2. Open the game and go to the part of the game you need to be to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
3. Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".
4. Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".
5. Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
6. To export the data captured as a JSON file, right click the capture and click on "Copy/paste recording file(s)".

We look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello xSkullzZ,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Robbie R.

Intel Customer Support Technician

[Earl_Intel]

Hi xSkullzZ,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician.

[xSkullzZ]

Hi Earl,

Please if you can don't close this post, I'm conducting the tests to provide a full response here! It will come by this evening

Best regards

[xSkullzZ]

Hi guys,

I'm back after days trying to get a proper testing session. I'm sorry if it was a while, but I got COVID and I was too sick to even stay at my desk.

I've ran in a couple of problems at first with CapFrameX because it was giving me "Empty archive. Unable to process data." when stopping the record, but after a couple of trying I got some results.

Numbers and statistics speak a universal language so when submitting your bug to Intel try capturing the following information:

1. Describe the performance issue as best as you can: FPS drops and frame time spikes increase over 1000ms after playing for un undefined period of time, in any level or gamemode.
2. Provide screenshots or describe the graphics settings used in-game.
   

   No shaders, no RT.

3. Submit CapFrameX capture data (.json files) reproducing the issue.
   I've attached my 3 last captures after 15 minutes of gameplay the issue started.

4. Additional info:
   
   1. GPU Drivers ver. 32.0.101.6130
   2. I update my PC to Windows 11 24H2
   3. Since the last time with these update I got some improvements, but the issue still remain. I got some spikes of 1 frame every 24000ms.

Have a nice day!

[jarmstr15]

Hi skullz! Thanks for your tests - I’m going to run some of my own too in hopes it might help staff diagnose the issue.

[naivsupr]

Hi team,

I just registered to chime in on this. I'm running the i7 NUC / A770m / 16GB on Minecraft Java / Windows 11, and we are experiencing the same. To the support staff: get your heads over to reddit and youtube, and do a quick search for Intel Arc Minecraft Java performance.

This is not some local one-off issue for this forum. Please recognize the issue at a higher level within your company. If you could recognize the issue, then end users wouldn't have to engage in doing all the debug and capture stuff, on your behalf, for each new thread showing up in here (community.intel.com). You've got insiders to analyze games performance too?

1. This is not a specific Minecraft Java version 1.20.x or 1.21.x sort of thing, this is all versions Minecraft Java.
2. This is not a specific Intel Arc driver issue. All driver versions has been acting the same - as of November 2024.
3. It's getting worse over time (an hour into the game?)
4. It's getting worse, faster - with shader mods. (fabric, sodium, iris)

It's about time to have another look into the OpenGL portion of your drivers, right?

I have to add that it's otherwise impressing to follow your driver optimization with each release - regarding other games (directx?). Don't pull out of this Arc-project. Thanks!

br,

[xSkullzZ]

@naivsupr  Hi!

You are absolutely right, even though I'm getting very pessimistic about getting an answer on this thread, because they consider it closed because I haven't done the test in their time frame. A bit ridiculus. So I'm thinking about selling my Arc or finding another use (even if there is nothing that you can do with it, because every AI doens't support Arc series, probably a secondary HTPC for party games in my couch) and buy the classic green brand.

I was enthusiastic with Intel when I bought it more than 1 year ago because the price was the best value ever, and for me started as a placeholder for something more top ending. I ended keeping it because the games I was playing at that moment were mostly covered with this GPU and I felt no need to upgrade short-term. Also, I was giving Intel my trust and faith because I saw a lot of improvements in every upgrade, but something broke in the last months. They stopped investing time in fixing the problems imho, and this is the main way to lose customer forever.

If someone from Intel is reading me now, let summarize my experience in short points:

1. I bought a PCVR setup because my old PC runned an NVIDIA GTX970 (now 12 years old) and it was VR capable. I discovered that Intel is not compatible with almost everything. I contacted and I reported the issues I had, and the answer is: "It's not our fault, Meta should work on making it compatible": Why Meta should invest money if they covered 98% of the market share because every other brand is compatible?
2. This Minecraft post explained itself, I saw multiple posts online about this problem, and I saw that nobody run test like I did, captured every data and posted every single info to exclude any other external variable, result: post closed because I didn't run the test (thing that usually is done both ways, if you receive so many complaints).
3. I bought an HDR monitor. Intel shows HDR active, but it get conflicts with Windows and dxdiag show the monitor as "not compatible". I tried to contact the customer service to explain my problem: "Contact an agent is not available at the moment, we are sorry" for days. Now everytime I want to use HDR I have to restart my monitor until I get the HDR; annoying.

I just decided that it's a waste of time investing all my tinker willing trying to talk with someone to help fix if I find a bug or a problem, because I simply get no answers, so I will rather move to another competitor. Sorry for the harshness and the little off-topic. I think that now you can really close this thread.

I really wished a different and maybe "more romantic" relationship with Intel Arc,

Best regards

[naivsupr]

Hi @xSkullzZ 

Agree! I was hoping that this thread wasn't closed - as I was able to reply on the topic

I also believe @RobbieR_Intel and @Earl_Intel  is doing as much as they can. But in the case of Minecraft Java - this is such a well known issue that they should rather reply with:

"Thanks, welcome to the forum. This is in-fact a known issue and the drivers team are working hard to resolve your performance issues. We hope to have a new driver ready within the next <time-frame-here>." If only.. 

The Arc driver team is doing wonderful stuff on optimizing modern titles, but since the GPU-world has been red and green for 25 years, this is difficult too. Lot of brute reverse-engineering going on, I guess. The A770 in question is in a gaming-NUC (for my son), so I'm the one getting all the support requests in my home.

PS: I've been into GPU/gaming stuff since pre-3dfx-dinosaur-time.  

Good luck with your next GPU.

br,

[RonaldM_Intel]

Hey folks first I would like to thank you for supporting our first foray in the discrete graphics market. Secondly I would like to apologize  for jumping on this thread so late...

If you still have your Arc GPU please check this out:

Minecraft (1.20.2) Java Edition with the following modifications causes the performance problem:

• Complementary Reimagined (resource heavy) - throttled after 75 minutes
• MakeUp - Ultra Fast (lightweight) - no data collected
• Rethinking Voxels (extremely resource heavy) - throttled after 65 minutes
• Miniature Shader (lightweight) - throttled after 45 minutes
• Solas Shader (moderately resource heavy) - throttled after 80 minutes

Deactivate the shaders to ensure smooth performance during the longevity of the playthrough.

Could you please give this information a try and let me know if it makes any difference?

Best Regards,

Ronald M.