Display driver crashes- Windows event ID 4101

[idavid]

Hello. I have an A770 16GB Sparkle Titan OC and I keep getting crashes seemingly at random. Windows event viewer gives me the response: Display driver igfxnd stopped responding and has successfully recovered. I am running the latest drivers from intel and update every 2 weeks. This same crash ID has been a recurring issue but in event viewer the GPU itself is showing no issues.

[OldSkool13]

I've got the same problem with the same GPU, but I also have a 12th GEN i9 CPU, the 12900KS and the 770 UHD Graphics integrated GPU is doing exactly the same thing. I keep getting the same errors with igfxnd not starting. I'm using the DisplayPort outputs to 1 - Asus ProArt PA329CRV, 2 - ProArt PA279CRV displays and a 43" Sony XBR Television for client viewing using HDMI. Random dropouts is what happens to all of the panels but independent of each other. One will just decide to drop and then return. I'm updating a day or two after each release and have been getting this same error since 9/26. Any help would be greatly appreciated for any of us using the Arc A770 GPU or more specifically the Sparkle Arc A770 Titan OC 16GB and 770 UHD Graphics iGPU.

OldSkool13

[idavid]

I have it paired with a 7800X3D with the Radeon iGpu, Asus Prime B650+ board and an AOC Agon AG241QG monitor

[JedG_Intel]

Hello idavid,

Thank you for posting at Intel Community Forum.

I understand that you are experiencing issues with your Arc A770. Please share the details below for me to have a btter approach with the investigation.

1. Was this working fine before?

2. Did you make any recent changes with the system?

3. How frequent is the issue, are you running specific application when it occurs?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I'm looking forward for your response!

Best regards,

Jed G.

Intel Customer Support Technician

[idavid]

Sorry for the late response. SSU shows no abnormalities with my GPU and I have reinstalled windows and run DDU multiple times. The issue happens while gaming or even using alt+tab to switch between browsers or work

[JedG_Intel]

Hello idavid,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi idavid,

I understand that you don't see any abnormalities with the SSU report but for us to also check, please share the logs with us on this thread.

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[AlHill]

@iu360   ChatGPT answers are so lame.

Doc (not an Intel employee or contractor)
[Fear and the desire for control are primary motivators for shadow dwellers. ]

[idavid]

Yea. ChatGPT doesn't help anything. I had already done all of those ideas before your reply. I believe that the factory OC on the sparkle cards could be an issue, but intel does not let you underclock using arc control and I don't feel like using MSI afterburner

[JedG_Intel]

Hi idavid,

I'm just following up on the SSU report that I requested to conduct a proper investigation and checking. Please let me know whenever you have the chance to share this information for me to proceed further.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[idavid]

Sorry, forgot about that.

[JedG_Intel]

Hello idavid,

Based on the SSU logs, it appears that the driver version currently installed for your Intel® Arc™ A770 is outdated. We have released an updated driver version 101.699. Please update to this latest version and inform us if you notice any changes.

1. Download the latest driver here

2. Use DDU to uninstall previous graphics driver

3. Perform a clean installation

Should you continue to encounter the same issue, please inform me so that I can determine the next steps.

Best regards,

Jed G.

Intel Customer Support Technician

[idavid]

Still experiencing the same issue.

[jgonsalvesjr]

FROM PDX Discord #cs2-tech-tickets

Intel Arc Control (v 1.80.5684.2)
settings. Needed to be changed.

Two option settings changed.

• One, Post-processing setting changed from "fixed integer scaling" to 'disabled'.
• Two, Frame Deliver set to "application choice" from "SmartSync".
  
  
  Screen capture performs normally when using Alt+tab. Still unsure as to what changes might have caused this problem.

The most likely conclusion is that during the multiple reinstalls, some settings/preferences where removed or reset.

Just a guess, but it's the best I have & problem has been resolved. (edited)

V_Trinity — Yesterday at 12:47 PM
Additionally; OBS "source" settings need to be using the *Windows 10 (+)" capture method to display CS2 as the "source" for content creation.

(see img)

[12:51 PM]
There have been known issues with ARC hardware HDMI/DP connection speed conflicts while using AV1/H264/H265 encoding standards. Specifically when using HDMI port for primary display (as is industry standard at this time).

This does not appear to effect, AMD WX Series cards, nor Nvidia 10-20 series cards as of testing.

[JedG_Intel]

Hello idavid,

Thank you for trying out the recommendation and since the same issue persists, please provide the information below for me to conduct an in depth investigation since this was not provided previously.

1. Was this working fine before?
2. Did you make any recent changes to the system? Any new hardware or software that was installed?

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello idavid,

I'm just following up on the additional information that I asked for to further address this concern.

Best regards,

Jed G.

Intel Customer Support Technician

[idavid]

It has been this way since I got the system and no recent changes had occurred before the drivers started crashing

[bobbycold_h]

Hi idavid,

I'm running an A770 16GB Sparkle Titan OC as well without any of the hiccups you mentioned, though on a Z790 platform. I'm curious though if it might be related to either your power supply or that iGPU running in tandem - have you tried disabling the iGPU in your UEFI setup before? Also, the Titan OC as the name implies is somewhat boosted from stock - maybe your PSU doesn't hold up under load, which could also make it unstable.

Please also check your chipset drivers - I'm managing a few machines, though on the B450 platform, where the chipset drivers are just horrible...especially leading to graphics/PCIe related crashes. Those range from crashing graphics drivers (AMD, Intel and NVidia alike) up to WHEA_UNCORRECTABLE_ERROR bugchecks.

I'd suggest you turn off the iGPU if you don't need it for anything specific first - if that doesn't help, I'd be able to test my card with a somewhat unstable PSU to see if it's just kinda "sensitive" to ripple or voltage drops, given the factory OC.

Best regards,

Robert W. (bobbycold_h)

---

Edit: Your SSU log also indicated that your BIOS/UEFI is somewhat outdated. If there's no particular reason for you to hold on to that BIOS/UEFI revision I'd advise to update to the newest release as well just to rule out problems arising from that.

[idavid]

Since the SSU log, I have updated my BIOS. I have kept my iGpu disabled through device manager and I have wondered if it might be my PSU, as it is a Corsair CV650. I have had the thought that the factory OC on my card may be causing issues, but I have made no attempt to downclock it in any way

[bobbycold_h]

Try disabling the iGPU in your BIOS/UEFI, maybe that'd help.

---

Edit: Didn't read what PSU you had mentioned - haven't tried it myself, but 4x 25A on 12V could well be a problem since there seems to be different rails. Maybe try the other GPU power cable, it could use another rail. If that doesn't help as well, I'm afraid you'd need another PSU...preferably one without "split rails".

Anecdotal evidence here, but, I'm using an Enermax MarbleBron 850 without any instabilities. Should be in a comparable price range.

https://www.reddit.com/r/buildapc/comments/o9he09/is_the_corsair_cv650_a_good_psu_to_buy/?show=original

https://www.hardwareluxx.de/index.php/artikel/hardware/netzteile/38397-corsair-vengeance-650w-im-test.html (Article in German, but lists datasheet on the first page)

[JedG_Intel]

Hi idavid,

I'm checking in to see if you were able to perform the recommendations from @bobbycold_h. Should you encounter the same issues, please let me know so I could check this further internally.

Best regards,

Jed G.

Intel Customer Support Technician