Driver \Driver\WUDFRd failed to load.Status： 0xC0000365

[LongSir]

Hello, I would like to ask, my computer has been popping up an error in the system log since last year

Driver \Driver\WUDFRd failed to load.

Device： PCI\VEN_8086&DEV_A71D&SUBSYS_380717AA&REV_01\3&11583659&0&20
Status： 0xC0000365

Then I found the device according to Device is 

Intel(R) Innovation Platform Framework Processor Participant

I upgraded the chipset driver provided by Lenovo but it didn't work.

When this error occurs, my computer will suddenly freeze, that is, the screen freezes, and then automatically restart.The system's BugCheck shows that it is caused by the 0x00000116 error code. I also checked the dmp file generated by the system.

The computer has restarted from a bugcheck:0x00000116 (0xffffba0a5c7dc460, 0xfffff8032ada8a70, 0xffffffffc000009a, 0x0000000000000004)。The dumped data has been saved in: C:\WINDOWS\Minidump\110724-11500-01.dmp。Report ID: 45491d2f-bcc2-42ac-9071-ad808f9a17e1。

SYMBOL_NAME:  nvlddmkm+1498a70

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

STACK_COMMAND:  .process /r /p 0xffffba0a3a6c2040; .thread 0xffffba0a607e3080 ; kb

FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {c89bfe8c-ed39-f658-ef27-f2898997fdbd}

Followup:     MachineOwner
---------

0: kd> lmvm nvlddmkmBrowse full module liststart             end                 module name
fffff803`29910000 fffff803`2d380000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data  Symbol Reload    Timestamp:        Fri Apr 12 04:44:07 2024 (66184B97)
    CheckSum:         03958DF1
    ImageSize:        03A70000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:I will put all the problem screenshots and dmp files in the attachment.

I will put all the problem screenshots and dmp files in the attachment.

The dmp file url is 

https://1drv.ms/u/c/a39a49f2cf648b69/ESkkr1sLImFBqo6DKRwozuYBt5SjbVs613s1aXGb2sZ-xg?e=xWFqQR

During this period, I also went to the repair shop for my laptop to replace the motherboard and reinstalled the system countless times. I also used DDU to reinstall many versions of the graphics card driver, but it didn't work.

My laptop is Lenovo Y9000P 4070

设备名称 DESKTOP-03QUNK0
处理器 13th Gen Intel(R) Core(TM) i9-13900HX 2.20 GHz
机带 RAM 32.0 GB (31.8 GB 可用)
设备 ID B49C4B0C-D7F2-41E6-8A3E-E8DEA70BF0AC
产品 ID 00326-10000-00000-AA630
系统类型 64 位操作系统, 基于 x64 的处理器
笔和触控 没有可用于此显示器的笔或触控输入

版本 Windows 11 Home Edition
版本号 24H2
安装日期 ‎2024/‎11/‎1 ‎Friday
操作系统版本 26100.1742
体验 Windows Feature Experience Pack 1000.26100.18.0

Hope to get help from the community.

tks!

[DeancR_Intel]

Hi LongSir,

Thank you for posting in the Community!

I understand that you have a laptop. Since this is an OEM (Brand) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system, nevertheless, I will do my best to assist you with your concern. I hope it's okay.

I suggest doing clean installation of the latest OEM drivers.

The link for the driver:

Lenovo Support | Drivers, Troubleshooting, Warranty, Repair | Lenovo Support US

1. Perform a graphics driver clean installation with the Display Driver Uninstaller (DDU). For steps, see How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
2. Update BIOS to the latest version.
3. Disable hardware acceleration in all browsers. Contact the browser developer for steps.
4. Perform a clean installation of the operating system.
5. If the issue persists, contact system manufacturer.

Here's the link for your reference:

Blue Screen of Death (BSOD) dxgkrnl.sys, igdkmdn64.sys, 0x00000116 in...

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi LongSir,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[LongSir]

Sorry to bother you, my question is not solved

There is an Intel program that keeps reporting errors that cause my computer screen to freeze and then automatically restart.

Driver \Driver\WUDFRd failed to load.

Device： PCI\VEN_8086&DEV_A71D&SUBSYS_380717AA&REV_01\3&11583659&0&20
Status： 0xC0000365

I just want to know why this keeps going wrong

Some other information

Card Name: NVIDIA GeForce RTX 4070 Laptop GPU

Thanks!

[QuangThai]

Try deleting all the keyboards, leaving only the English keyboard.

I encountered the same error and successfully solved it by the above method.

[LongSir]

Thank you very much, I'll try it

[LongSir]

hey,bro

I tried your method, but it didn't work.

thank you all the same!

[QuangThai]

I think you should reinstall Windows 11 23H2 version. There are reports of 24H2 update causing system errors, it is not completely stable.

[LongSir]

Actually, I upgraded from 23H2, just to guess whether this problem has been fixed in 24H2, but now it seems that it has not been fixed...HAHAHA!

[DeancR_Intel]

Hi LongSir,

Please update the Intel Innovation Platform Framework Processor Participant Driver using the following link: Intel Innovation Platform Framework Processor Participant Driver for Windows 10 (Version 22H2 or later) - Lenovo Laptops - Lenovo Support US

However, I'm not certain if this is the correct link for your specific system model. If you encounter any issues, please contact Lenovo for further assistance.

Additionally, please ensure that your BIOS is updated to the latest.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi LongSir,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi LongSir,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician