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Intel Arc A770 Davinci Resolve and OBS Studio

Rhysepewpew
Beginner
652 Views

Hello,

 

Just purchased an A770 GPU to replace a GTX1080. This is paired with a 12700KF CPU.

Can't launch or run Davinci Resolve nor engage GPU encoding for OBS Studio nor Resolve.

 

My system is 90% used for video editing, so the A770 pretty useless without this support.

Any info avaliable? I've contacted Blackmagic Design also.

 

Many thanks.

0 Kudos
14 Replies
LuisGustav_A_Intel
599 Views

Hello Rhysepewpew,  

 

Thank you for contacting Intel Technical Support for graphics.  

 

We are sorry to hear you experience problems with can't launch or run Davinci Resolve nor engage GPU encoding for OBS with Product Intel® Arc™ A770 Graphics. We are glad to assist.  


Let us gather the entire information about the problem in order to provide a possible solution.  

 

Can you provide error screenshots/a video showing the computer problem. 

What is the application /game showing the computer problem. 

What steps did you complete as possible fixes? 


If you have an available 3rd party dedicated graphics card AMD/NVIDIA, does the problem happen as well? 

What is the step-by-step for reproduction purposes? 

 

Please download, run and reply back attaching the .txt file of the tool Intel® System

Support and a graphics report (For download go the link https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window... ).  

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 

 

Thank you for choosing Intel. 

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician.  


Rhysepewpew
Beginner
577 Views

OBS is working now. I didnt' realise it needed updating.

 

Davinic Resolve still will not load. Games crash when playing. Windows 11 bluescreens.

Can you provide error screenshots/a video showing the computer problem. It's very difficult to grab screen shots of the crashes. I've not seen any errors shown.

What is the application /game showing the computer problem. Blackmagic Design - Davinci Resolve 18, Cyberpunk 2077, Grand Theft Auto V.

What steps did you complete as possible fixes? Removed all drivers in Safe Mode, reinstalled drivers, removed/reinstalled software, contacted Blackmagic Design, updated system drivers, searched online for possible solutions.

If you have an available 3rd party dedicated graphics card AMD/NVIDIA, does the problem happen as well? This A770 is replacing an Asus GTX1080. There were never any problems with using it.

What is the step-by-step for reproduction purposes? Installing and running the application.

Rhysepewpew_0-1673735304441.png

Is there no OpenCL support?

 

 

LuisGustav_A_Intel
498 Views

Hello Rhysepewpew,  


Thank you for the updates.



  • Check any game/program updates or try a reinstallation of the game software. 
  • What is the game/program Quality (Low, Medium, High, Ultra), resolution/refresh rate selected, Vsync (on/off), Display (Fullscreen/ Windowed / Borderless Windowed)? 
  • What is the game/program Distribution Service the game ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)? 
  • If the system includes onboard graphics, try it with integrated graphics lowest configuration for testing/reproduction of the problem, does it happen? 


Best regards, 


Luis A. 

Intel Customer Support Technician.  


Rhysepewpew
Beginner
485 Views

Hi Luis,

 

I have enabled full memory dumps. Will capture on the next crash.

All games are up to date, some have been reinstalled. Most of the game crashes happen while changing graphics options.

Getting the game to it's default setting allows the game to run however quite poorly.

The games tested so far are through Steam. The 12700KF has no intergrated GPU.

 

Thanks

LuisGustav_A_Intel
465 Views

Hello Rhysepewpew, thank you for the update. 


Once you capture the dump files, send over the info along with each in game video configuration Quality (Low, Medium, High, Ultra), resolution, Vsync (on/off), Display (Fullscreen/ Windowed / Borderless Windowed)


Best regards, 


Luis A. 

Intel Customer Support Technician. 


Rhysepewpew
Beginner
418 Views

Hi, Ihaven't had a blue screen happen yet. My problem is still there being no OpenCL.

Rhysepewpew_0-1674111505872.png

I disabled Resizable Bar for testing to see if OpenCL would work.

This is the main problem. I need it fixed. Could the video card be faulty?

Thanks

Rhysepewpew
Beginner
407 Views

Ok I installed a test card. GTX1050

Rhysepewpew_0-1674123732623.png

It would appear that OpenCL is broken. I tried replacing the opencl.dll files. Actually this is one of the first things I tried.

Still nothing.

LuisGustav_A_Intel
391 Views

Hello Rhysepewpew, thank you for the update


Please clarify about Resizable Bar, what did you mean thats the main problem? Does it work better without Resizable Bar on?


May we get for each in-game the video configuration Quality (Low, Medium, High, Ultra), resolution, Vsync (on/off), Display (Fullscreen/ Windowed / Borderless Windowed)


Best regards, 


Luis A. 

Intel Customer Support Technician. 


Rhysepewpew
Beginner
386 Views

No, disabling resizzle bar did not fix the problem.

OpenCL on my 12th Gen Intel system is broken.

I put the A770 into my 7th Gen Intel system and OpenCL is supported.

opencl2ndpc.gif

I'm guessing that I'll need to reinstall Windows 11 on the 12th Gen Intel as all the guides to fixing this problem do not work.

Rhysepewpew
Beginner
356 Views

So I don’t know how but installing the Nvidia drivers, safe mode DDU uninstall Nvidia then install A770+driver looks like fixed it.

workings.pngopenclworksnow.gif

Will test over the weekend.

LuisGustav_A_Intel
319 Views

Hello Rhysepewpew, thank you for the clarification on this. 


Please go ahead and reinstall the operating system to correct any configuration missing files.  


Let us know the outcome results. 


Best regards, 


Luis A. 

Intel Customer Support Technician. 


Rhysepewpew
Beginner
311 Views

It's working now why on earth would I reinstall windows.

Pretty poor support Intel. I'm kind of wish I had just bought Nvidia.

I was thinking this was going to be a mistake.

Not good man, not good.

LuisGustav_A_Intel
189 Views

Hello Rhysepewpew,


Thank you for the update, I am glad to hear the problem fixed now. We apologize for any inconvenience. 


If you need further assistance, please post a new question as this thread will no longer be monitored.  


Best regards,

Luis A.


Intel Customer Support Technician.


LuisGustav_A_Intel
122 Views

Hello Rhysepewpew

Thank you for the feedback provided on this interaction, we want to provide our customers with the best support experience.

We will keep the case open for a couple of days. If you encounter any issues again, please report back to investigate, we're here to help. If we don't hear back in the next few days, we will close the case and it will no longer be monitored.

 

We hope the issue is resolved and if you have any questions please let us know.


Best regards,

Luis A.


Intel Customer Support Technician.


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