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Issues with Using ARC A770 16G in AE

519933548
Beginner
375 Views

The ARC A770 16G encounters the following issues in AE under the new driver.
The video link is as follows.

AE出现这个怎么恢复?_哔哩哔哩_bilibili

here are no issues shown in the video under version 6449.翻译成中文

 

ARC A770 16G 在新驱动下使用 AE 时遇到以下问题。
视频链接如下。AE出现这个怎么恢复?_哔哩哔哩_bilibili

在 6449 版本下,视频中显示的问题不存在。

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JedG_Intel
Moderator
28 Views

Hi 519933548,

 

I have conducted a replication using Adobe After Effects version 25.1.0 (Build 68). After testing with driver version 32.0.101.6559 WHQL Certified (Latest), the issue no longer occurs. Therefore, please download and install this latest version.

 

Should you encounter or observe the same issue, please let me know so we can further investigate.

 

Best regards,

Jed G.

Intel Customer Support Technician


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JedG_Intel
Moderator
304 Views

Hi 519933548,

 

请注意,我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复,因此,可能会有一些不准确的翻译。

 

I understand that you are having issues with Adobe After Effects with the new driver. Please share the information below so I can isolate the issue further.

 

1. Is the issue isolated to After Effects?

2. Which exact driver version has issues? Please provide the full driver version.

3. Was this working fine before?

4. Have there been any recent changes to the system?

 

Please also generate SSU report for me to check your system components and configuration.

 

I hope to hear from you soon.

 

Best regards,

Jed G.

Intel Customer Support Technician


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519933548
Beginner
297 Views
你好: 
下面是我的回复。
问题是否仅限于After Effects? 
Is the issue limited to After Effects? 
 
答:因为最近我在学习AE,所以目前我只在AE中发现这个问题,其他Adobe软件没有尝试过。我常用的软件没有发现异常。 
Answer: Since I have been learning AE recently, I have only encountered this issue in AE so far. I have not tested other Adobe software, and no abnormalities have been found in the software I commonly use. 
 
具体是哪个驱动程序版本有问题?请提供完整的驱动程序版本号。 
Which specific driver version is problematic? Please provide the complete driver version number. 
 
答:intel官网下载驱动文件里,在使用过程中 
Answer: Among the driver files downloaded from the Intel official website, during usage: 
 
gfx_win_101.6449_101.6256(没有问题) 
gfx_win_101.6449_101.6256 (no issues) 
 
gfx_win_101.6458_101.6257(有问题) 
gfx_win_101.6458_101.6257 (problematic) 
 
gfx_win_101.6460_101.6259(有问题) 
gfx_win_101.6460_101.6259 (problematic) 
 
gfx_win_101.6557_101.6262(有问题) 
gfx_win_101.6557_101.6262 (problematic) 
 
.之前是否正常工作? 
Was it working properly before? 
 
答:在gfx_win_101.6449_101.6256驱动(包含此版本)之前并未出现此问题,现在使用gfx_win_101.6449_101.6256这个版本使用AE也没有出现问题 
Answer: Before the gfx_win_101.6449_101.6256 driver (including this version), this issue did not occur. Currently, using the gfx_win_101.6449_101.6256 version with AE also does not cause any problems. 
 
.系统最近是否有任何更改? 
Have there been any recent changes to the system? 
 
答:除了更新intel驱动外未作修改。硬件方面没有添加硬件 
Answer: No modifications have been made except for updating the Intel driver. No hardware has been added. 
 
“Detailed-System-Report(这个版本没问题) “ 这个附近得出的报告是能正常使用的。 
The "Detailed-System-Report" (这个版本没问题) generated nearby indicates normal operation. 
 
“Detailed-System-Report这个版本有问题”这个附近得出的报告是出现问题的。 
The "Detailed-System-Report" (这个版本有问题) generated nearby indicates the presence of issues. 
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JedG_Intel
Moderator
248 Views

Hi 519933548,

 

Thank you for sharing all this information.

 

I'll be conducting an investigation and I'll give you an update as soon as possible.

 

Best regards,

Jed G.

Intel Customer Support Technician


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JedG_Intel
Moderator
216 Views

Hello 519933548,

 

I'm following up on the investigation that I had conducted. Can you please try to follow the steps below and confirm some information?

 

1. Update the BIOS to the latest version.

2. What is the version of Adobe After Effects are you using?

3. Have you attempted to use DDU (Display Driver Uninstaller) to install the drivers?

 

I hope to hear from you soon.

 

Best regards,

Jed G.

Intel Customer Support Technician


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519933548
Beginner
194 Views

你好:

 

1. Update the BIOS to the latest version.

请问是主板BIOS么,我之前的是 H.C,在微星官网和MSI 中心查找应该已经是最新的主板BIOS

Are you referring to the motherboard BIOS? My previous version was H.C. I checked on MSI's official website and in the MSI Center, and it seems that I already have the latest version.

2. What is the version of Adobe After Effects are you using?
我的AE版本是25.1

I am using After Effects version 25.1.

3. Have you attempted to use DDU (Display Driver Uninstaller) to install the drivers?
在收到这条信息后,我使用了Display Driver Uninstaller 18.0.8.2进行卸载驱动。后重新安装gfx_win_101.6557_101.6262出现了同样的问题。

 

After receiving this message, I used Display Driver Uninstaller 18.0.8.2 to uninstall the driver. After that, I reinstalled gfx_win_101.6557_101.6262, but the same issue occurred.

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JedG_Intel
Moderator
136 Views

Hi 519933548,

 

I really appreciate this information. I'll continue to conduct an investigation and I'll give you an update as soon as possible.

 

Best regards,

Jed G.

Intel Customer Support Technician


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StevenBell
Beginner
116 Views

Hi,

I truly appreciate this information. I'll keep investigating and will provide an update as soon as possible.

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JedG_Intel
Moderator
29 Views

Hi 519933548,

 

I have conducted a replication using Adobe After Effects version 25.1.0 (Build 68). After testing with driver version 32.0.101.6559 WHQL Certified (Latest), the issue no longer occurs. Therefore, please download and install this latest version.

 

Should you encounter or observe the same issue, please let me know so we can further investigate.

 

Best regards,

Jed G.

Intel Customer Support Technician


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