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The ARC A770 16G encounters the following issues in AE under the new driver.
The video link is as follows.
here are no issues shown in the video under version 6449.翻译成中文
ARC A770 16G 在新驱动下使用 AE 时遇到以下问题。
视频链接如下。AE出现这个怎么恢复?_哔哩哔哩_bilibili
在 6449 版本下,视频中显示的问题不存在。
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Hi 519933548,
I have conducted a replication using Adobe After Effects version 25.1.0 (Build 68). After testing with driver version 32.0.101.6559 WHQL Certified (Latest), the issue no longer occurs. Therefore, please download and install this latest version.
Should you encounter or observe the same issue, please let me know so we can further investigate.
Best regards,
Jed G.
Intel Customer Support Technician
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Hi 519933548,
请注意,我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复,因此,可能会有一些不准确的翻译。
I understand that you are having issues with Adobe After Effects with the new driver. Please share the information below so I can isolate the issue further.
1. Is the issue isolated to After Effects?
2. Which exact driver version has issues? Please provide the full driver version.
3. Was this working fine before?
4. Have there been any recent changes to the system?
Please also generate SSU report for me to check your system components and configuration.
I hope to hear from you soon.
Best regards,
Jed G.
Intel Customer Support Technician
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下面是我的回复。
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Hi 519933548,
Thank you for sharing all this information.
I'll be conducting an investigation and I'll give you an update as soon as possible.
Best regards,
Jed G.
Intel Customer Support Technician
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Hello 519933548,
I'm following up on the investigation that I had conducted. Can you please try to follow the steps below and confirm some information?
1. Update the BIOS to the latest version.
2. What is the version of Adobe After Effects are you using?
3. Have you attempted to use DDU (Display Driver Uninstaller) to install the drivers?
I hope to hear from you soon.
Best regards,
Jed G.
Intel Customer Support Technician
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你好:
1. Update the BIOS to the latest version.
请问是主板BIOS么,我之前的是 H.C,在微星官网和MSI 中心查找应该已经是最新的主板BIOS
Are you referring to the motherboard BIOS? My previous version was H.C. I checked on MSI's official website and in the MSI Center, and it seems that I already have the latest version.
2. What is the version of Adobe After Effects are you using?
我的AE版本是25.1
I am using After Effects version 25.1.
3. Have you attempted to use DDU (Display Driver Uninstaller) to install the drivers?
在收到这条信息后,我使用了Display Driver Uninstaller 18.0.8.2进行卸载驱动。后重新安装gfx_win_101.6557_101.6262出现了同样的问题。
After receiving this message, I used Display Driver Uninstaller 18.0.8.2 to uninstall the driver. After that, I reinstalled gfx_win_101.6557_101.6262, but the same issue occurred.
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Hi 519933548,
I really appreciate this information. I'll continue to conduct an investigation and I'll give you an update as soon as possible.
Best regards,
Jed G.
Intel Customer Support Technician
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Hi,
I truly appreciate this information. I'll keep investigating and will provide an update as soon as possible.
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Hi 519933548,
I have conducted a replication using Adobe After Effects version 25.1.0 (Build 68). After testing with driver version 32.0.101.6559 WHQL Certified (Latest), the issue no longer occurs. Therefore, please download and install this latest version.
Should you encounter or observe the same issue, please let me know so we can further investigate.
Best regards,
Jed G.
Intel Customer Support Technician

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