LOTRO. Per-pixel lighting issue

[dartvayder582]

Win 11 24H2

Ryzen 5 7500f

MB: AsRock B650m RS PRO

DDR5 Kingston Fury 2 x 16 (EXPO Profile 5600)

intel ARC A750

When enabling per-pixel lighting in the game, such flickering appears. Videos: https://drive.google.com/file/d/10TVGGvasTBhfwC5C-JFmlJZCBNVkG9RT/view?usp=sharing https://drive.google.com/file/d/1jBpnSb0KLziRyvbRBfs11qrOc3cZW6o8/view?usp=sharing

The problem mainly occurs with rock/stone textures.

Driver version: 32.0.101.6130.

My previous old card MSI RX 470 didn't have this problem.

What I have already tried:

I used dxvk libraries - this did not solve the problem. I wrote to support on the official Intel Discord. They simply told me not to use this . Sorry, but this is not a solution for me. Yes, Lotro is an old game, but they are now introducing a lot of graphics improvements, which for some reason refuse to work on my new graphic card. 
Since I have this bug I have updated the driver many times. It does not solve my problem.

[RobbieR_Intel]

Hello dartvayder582,

Thank you for reaching out and for providing the details about your system and for the troubleshooting steps that you've already done.

To better assist you with the issue you are encountering, kindly answer the following questions:

• Does this issue occur only in The Lord of the Rings Online or does it occur on other games as well?
• Does the flickering happen before the driver update?
• Are you using any mods?
• Are you running the game in DirectX 9 Mode or DirectX 12 Mode?
• Is Re-BAR Enabled?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[dartvayder582]

1. I recently started using ARC and haven't tried many games, but so far I've only seen a similar bug in LOTRO.
2. Since installing the graphic card, I immediately saw this bug, each subsequent driver update did not solve the issue.
3. No.
4. DirectX 11.
5. Yes.

[RobbieR_Intel]

Hello dartvayder582,

Thank you for answering the following questions.

I would like you to install the latest driver for your Intel Arc A750. Kindly download the latest Driver here: Intel® Arc™ A750 Graphics

With that being said, please perform a Clean Installation of Intel® Graphics Drivers in Windows*.

If the issue persists, kindly let me know.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello dartvayder582,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best Regards,

Robbie R.

Intel Customer Support Technician

[dartvayder582]

I'm sorry that I took so long to answer. Just an hour ago, I updated my driver with DDU. I use Intel® Graphics Driver 32.0.101.6314 (WHQL Certified) - this is latest now. Nothing has changed, these flickers persist.

[RobbieR_Intel]

Hello dartvayder582,

Thank you for your response. Since the latest driver did not work, kindly give me more time to further investigate the issue. I'll get back to you as soon as I have come up with a resolution.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello dartvayder582,

To further troubleshoot the issue, kindly provide the following information:

• Screenshot of the Complete Game Settings so that I may replicate the issue
• From what Game Distribution Platform are you playing LOTRO? (Steam, EA, Epic Games, etc.)

Best regards,

Robbie R.

Intel Customer Support Technician

[dartvayder582]

1. I am sending you screenshots.
To trigger the problem, you just need to set the ultra graphics settings. In the second screenshot, I noted the setting that causes the flicker.
2. I'm using the original game launcher

[RobbieR_Intel]

Hello dartvayder582,

Thank you for providing screenshots of the requested game settings. I will now do a replication of the said issue for further investigation and review. Kindly allow me time as I work on a resolution. Thank you for your patience and understanding.

Best Regards,

Robbie R.

Intel Customer Support Technician

[NormanS_Intel]

Hello dartvayder582,

I've reviewed the thread and understand that you're experiencing issues playing Lord of the Rings Online. However, I would like to clarify something: you mentioned that you're using the original game launcher. Are you referring to the LOTRO website? Please let me know so we can better replicate your concern and ensure we're using the correct platform.

Best regards,

Norman S.

Intel Customer Support Engineer