PC restarts while playing FC25-BF2042.

[Muza]

Hello,

My pc restarts while playing FC 25 or Battlefield 2042. There are others also reporting the same issue in NFS Unbound.

All these games are using the same frosbite engine.

On my end while playing both FC 25 and BF 2042 the screen goes black while audio continue playing normally and then after few seconds you hear the audio freeze, then the pc restarts.

If possible can you provide a time frame in which the issue might be resolved ? Preferably before the steam refund window ?

SSU is attached below.

[Muza]

After some testing i have found that my cpu/ram overclock was the cause for the instability.  As there were no BSOD and other games was running fine I never considered overclocking to be the problem. It seems that frosbite engine is more sensitive to overclocking than other engines.

[DeancR_Intel]

Hi Muza,

Thank you for posting in the Community!

Please share more details about the issue so I can assist you effectively.

Have you performed other troubleshooting steps?

Any error codes showing?

Have you tried updating the BIOS?

These are usually the worst kind of bugs as they prevent us from using the application or completing the game.

You can enable the OS to generate logs that can help us debug the issue. Please note the exact graphics driver version used when the dump/log files are generated.

Note: modifying Windows Registry is serious business and can render your OS inoperative. If you follow these instructions Intel won’t be responsible for any outcome.

If you still wish to proceed

1. Open command prompt as Administrator.
2. Run the following commands one at a time:

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /t REG_DWORD /d "0x1" /f

reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /t REG_DWORD /d "0x1" /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpFolder" /t REG_EXPAND_SZ /d "C:\AppCrashDumps" /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpType" /t REG_DWORD /d "0x2" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\LiveKernelReports" /v "DeleteLiveMiniDumps" /t REG_DWORD /d "0x0" /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /v SystemThrottleThreshold /t REG_DWORD /d 0 /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /v ComponentThrottleThreshold /t REG_DWORD /d 0 /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /v FullLiveReportsMax /t REG_DWORD /d 10 /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v AlwaysKeepMemoryDump /t REG_DWORD /d 1 /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "FilterPages" /t REG_DWORD /d "0x1" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "CrashDumpEnabled" /t REG_DWORD /d "0x1" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v "PagingFiles" /t REG_MULTI_SZ /d "C:\pagefile.sys 17400 17400" /f

1. Restart the computer.
2. Reproduce the crash/hang.
3. After the app or game crashes a new dump file should be created under any of the following folders:

• User-mode Application Crash dump: C:\AppCrashDumps
• Small memory dump file: %SystemRoot%\Minidump (default)
• LiveKernelReports: %SystemRoot%\Windows\LiveKernelReports
• Complete/active memory dump file: %SystemRoot%\MEMORY.DMP (default)
• App-specific dumps: Location is set by the application

1. Upload the dump file in your preferred file sharing system (OneDrive, Google drive, etc.) so it can be shared with Intel Customer Support.

To revert the changes done in the Registry:

1. Run the command prompt as an Administrator.
2. Run the following commands one at a time:

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /f

reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /f

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpType" /f

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpFolder" /f

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\LiveKernelReports" /f

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /f

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v AlwaysKeepMemoryDump /f

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "FilterPages" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "CrashDumpEnabled" /t REG_DWORD /d "0x7" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v "PagingFiles" /t REG_MULTI_SZ /d "?:\pagefile.sys" /f

Restart the computer.

Best regards,

Dean R.

Intel Customer Support Technician

[Muza]

Hello @DeancR_Intel ,

There was no BSOD and no error codes. The pc would just restart.

During my troubleshooting I found that I can reproduce the issue by running furmark and prime95 at the same time.

During the stress test I found that my 12v on my power supply was dropping too low causing the pc to restart.

I replaced my power supply and my pc no longer restarts while gaming.

Thank you for reply.

[DeancR_Intel · Accepted solution]

Hi Muza,

This is acknowledged. Let me know if you have other questions.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Muza,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[Muza]

Hello @DeancR_Intel ,

My PC no longer restarts while gaming since I replaced the PSU.

So consider the restart problem solved.

About a new question : Can you check if Intel Control Centre freezes while selecting GPU Scaling in the control center on Driver 32.0.101.6325/32.0.101.101.6252 ?

My monitor is Viewsonic XG2401 connected via DP cable.

[DeancR_Intel]

Hi Muza,

With regards to the replaced PSU of your system, this is well acknowledged. However, for the new question you have, I suggest creating a new thread for this to avoid further confusions.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Muza,

I'm following up to find out if you experience any issues. I'm not able to get any response from you regarding the needed information.

Best regards,

Dean R.

Intel Customer Support Technician

[Muza]

Hi @DeancR_Intel ,

There are multiple new issues on newer drivers. Until these are fixed I will be staying on driver 32.0.101.6319.

Thank you for the follow up.

[DeancR_Intel]

Hi Muza,

Since the first concern was resolved, I will be closing this inquiry as shown your issue has been resolved. If you need further assistance, please submit a new question, as this thread will no longer be monitored. For the new concern you have, I suggest creating a new thread for this to avoid confusions. Thank you!

Best regards,

Dean R.

Intel Customer Support Technician