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After launching PES 2021, the resolution is set to the lowest, the graphics quality cannot be adjusted, and the settings.exe file cannot be launched.
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Hi she_jun,
Thank you for posting in Intel Communities. Apologies for the delay on my response.
Please make sure you provide the following basic information when reporting a bug:
- What is the graphics driver you are using?
- Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
- A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
- You could also test using the latest Beta driver. Our Beta drivers go through all Intel quality assurance processes and are safe to use for evaluation.
- Tell us the name of the game or application and where to obtain it (Steam, Epic, etc.)
- Provide us with the Intel SSU report from your system.
- If you do not wish to submit the SSU report then at least provide us with the following information about your system:
- Processor make and model.
- Power Supply make and model.
- Motherboard make and model.
- Amount of memory (RAM).
- Operating System version/build number.
- Processor make and model.
- Tell us the steps to reproduce the issue (this is very important!).
- For graphics corruption (per example artifacts, textures corruption or lighting glitches) please use Intel Arc Control to capture screenshots or a video showing the bug.
Best regards,
Dean R.
Intel Customer Support Technician
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Hi she_jun,
I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.
Best regards,
Dean R.
Intel Customer Support Technician
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