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PES 2021's question

she_jun
Beginner
176 Views
After launching PES 2021, the resolution is set to the lowest, the graphics quality cannot be adjusted, and the settings.exe file cannot be launched.
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DeancR_Intel
Moderator
93 Views

Hi she_jun,

 

Thank you for posting in Intel Communities. Apologies for the delay on my response.

 

Please make sure you provide the following basic information when reporting a bug:

  1. What is the graphics driver you are using?
  • Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
  • A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
  • You could also test using the latest Beta driver. Our Beta drivers go through all Intel quality assurance processes and are safe to use for evaluation.
  1. Tell us the name of the game or application and where to obtain it (Steam, Epic, etc.)
  2. Provide us with the Intel SSU report from your system.
  • If you do not wish to submit the SSU report then at least provide us with the following information about your system:
    • Processor make and model.
      • Power Supply make and model.
    • Motherboard make and model.
    • Amount of memory (RAM).
    • Operating System version/build number.
  1. Tell us the steps to reproduce the issue (this is very important!).
  2. For graphics corruption (per example artifacts, textures corruption or lighting glitches) please use Intel Arc Control to capture screenshots or a video showing the bug.

 

Best regards,

 

Dean R.

Intel Customer Support Technician

 

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DeancR_Intel
Moderator
47 Views

Hi she_jun,


I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

 

Best regards,

 

Dean R.

Intel Customer Support Technician


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