Should i uninstall Intel Arc Control in my ASUS laptop?

[ongthantoancong]

Intel Arc Control app makes my laptop lag, should I uninstall it or not?

 

 

 

[Andres_Intel]

Hello ongthantoancong,

Thank you for posting on the Intel communities.  

I am sorry to hear that you are having lag issues with Intel® Arc Control, please answer the following questions to have a better understanding:

• Why do you think Intel® Arc Control is the one causing the lag issue?
• Take a video of the issue with Intel® Arc Control installed and after uninstallation.
• It is your decision if you want to keep Intel® Arc Control or uninstall it and it is possible with the following steps:

1. Press the Windows key.
2. Click on settings.
3. Select Apps and then select Apps & features.
4. Search for Intel® Arc™ Control software.
5. Click on it and select the option to uninstall.

Regards,  

Andres P. 

Intel Customer Support Technician

[ongthantoancong]

When I hide a window it lags, video recording doesn't lag, playing games loses a few FPS. Should I remove it as well?
My video card is Iris Xe

[Andres_Intel]

Hello ongthantoancong,

Thank you for your response. It has been really helpful.

Please answer the questions below to continue with the troubleshooting:

• Does the low FPS issue happen when Intel® Arc Control is running?
• I understand the computer does not lag when you are recording, but are you able to take a video while playing a game or running something that causes the lag issue?
• Download, run, save and attach the report for the following tool: 

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

You can find the steps on the link: 

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello ongthantoancong,

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,

Andres P.  

Intel Customer Support Technician

[Andres_Intel]

Hello ongthantoancong,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P.  

Intel Customer Support Technician