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https://drive.google.com/file/d/1NoRewWNcfsRXZ8hhlmViBrZt2CbDuk1L/view?usp=drive_link
Can anybody confirm this behavior?
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Hello Wizhhh,
Thank you for posting in Intel community Forum.
For me to further check this, please help provide the following details:
- When did you purchase the unit?
- Was it working fine before using the game?
- Did you change any settings or any changes in your system before the issue started?
- What are the troubleshooting steps that you tried before?
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
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1. June 2024
2. Yes
3. No
4.
Changing graphic setting, artifact still appear when framegen ON and also when ray traycing enable the game not launch. device hung driver not update bla bla bla... Hogwart Legacy with ray tracing ON run normally. Driver 6557 installed
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Hello Wizhhh,
Thank you for the update.
Please try to reinstall the latest driver using DDU method. Kindly refer to the link below for the steps and latest driver:
https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html
https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
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Hello Wizhhh,
I hope this message finds you well.
Were you able to check the previous post?
Please let us know if you still need assistance.
Best regards,
Michael L.
Intel Customer Support Technician
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Hello Wizhhh,
I hope you are having a good day.
I am sending another follow up to check if last recommendation worked.
Since we have not heard back from you, I need to close this inquiry.
If you need further assistance, please post a new question as this thread will no longer be monitored.
Thank you and have a great day.
Best regards,
Michael L.
Intel Customer Support Technician

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