Throne and Liberty ARC 750 problem

[Darcoolio]

Hello,

I have a problem with the game on ARC 750.
Every time the lighting effects in closed spaces appear, like dungeons, this is what happens.
Also, this is the only game that uses 95-100% of GPU power, just something that i noticed.

My configuration:
Ryzen 5 3600

B550

ARC 750
32GB Ram

Thanks in advance and sorry for my bad English.

[ACarmona_Intel]

Hello Darcoolio,

Thank you for posting in our communities.

May I know if the game was working fine before? If yes, have you made any changes before the issue occurs?

And also, what steps have you taken to troubleshoot the issue? This will help me to prevent providing you with the same troubleshooting steps.

Furthermore, please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, etc. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

I look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[Darcoolio]

I tried reinstalling the game, and I have the latest drivers.
I always do a clean install. I tried reducing the graphic details, even to the minimum, but it doesn't help.
Anyway, the SSU report, as you asked, is attached.

[DhannielM_Intel]

Hello Darcoolio,

Thanks for sharing these information. I do have some follow up question that I would like to ask. Can you answer the following for me:

1. Where did you download the game?
2. Did the issue occur after you install the driver version 101.6079?
3. Before updating to 101.6079 version what is the driver version you are using?
4. Is the Rebar is enabled on your system?
5. For testing, are there any other MMORPGs you play that have this issue?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Darcoolio]

Hey, sorry for late reply.

1. Game was downloaded from Steam.
2 and 3. The problem also happens now with 101.6130, before 101.6079 I didn't have the game installed.
4. Yeah, rebar was activated from day 1  I installed the graphics card.
5. I have few more MMORPG games, but in general no game has this problem, no matter if it's mmo or "regular".

[DhannielM_Intel]

Hello Darcoolio,

Have you tried using Display Driver Uninstaller (DDU) for a clean installation of the graphics driver? If not, please use this application to completely uninstall the graphics driver from your system, then reinstall it from this link: Intel® Arc™ & Iris® Xe Graphics

For the guide on how to use the DDU you may refer to this article about How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver. Please do note to perform the DDU in Windows Safe mode.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Darcoolio]

I just did and nothing changed.

[DhannielM_Intel]

Hello Darcoolio,

I see that is quite peculiar allow me to further investigate this internally.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Darcoolio,

Thanks for patiently waiting I just have some follow up question. Can you tell me if the Resizable Bar or the Smart Access Memory (SAM) is enabled on your bios setting? Also, is CSM is disabled on your bios as well?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Darcoolio,

I wanted to check if you have the chance to review the questions that I have posted. Let me know if at your earliest convenience so we can determine the next course of action to resolve this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Darcoolio,

Since I haven't heard back from you, I will be closing this thread. Though if you have other inquiries or further assistance, please submit a new post as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician