bad performance in fiveM + ARC750

[EvileYe]

FiveM gta five roleplay

MY GPU ARC750 problems game crashes,game lag,low GPU uses,low CPU uses,lowFPS bad performane in fiveM 

[DhannielM_Intel]

Hi EvileYe,

Thank you for posting to the community.

To further investigate this, I will be asking several questions so I can identify the best possible solution to your situation. Please answer the following questions:

1. Can you share what is the version of your graphics driver?
2. Does the issue also happen on different game?
3. Have you done any recent changes?
4. Have you tried rolling back on the driver version?
5. Can you shar the game setting you are using on this game?

Also, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here. How to get the Intel® System Support Utility Logs on Windows

Best regards,

Dhanniel M.

Intel Customer Support Technician

[EvileYe]

1|ans:  32.0.101.5971

2|ans: no

3|ans: no

4|ans: I uninstalled the old drivers and installed the new drivers

5|ans: Check out the pictures I sent

I only play this game most so please give me some solution please...🥹

[DhannielM_Intel]

Hi EvileYe,

Thank you for your quick response. It seems that we have currently a newer graphics driver version specifically the version 32.0.101.5972 (WHQL Certified). Can you try to uninstall the version 32.0.101.5971 using the Display Driver Uninstaller (DDU). You can check this article on How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver and then install the latest graphics driver.

While at it, can you share a screenshot of your task manager while your playing the FiveM GTA 5 Roleplay? Please let me know what will be the outcome of this recommendation so we can I further investigate this.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[EvileYe]

fps is increasing a bit, like before 20-40 after 40- 60. but sometimes dropping and crashing the game with dropping i have full video but cant send you to upload limit. game crashing still not stop any time it crashes may be 1 minute 10 minutes may be 20 minutes may be.You give me any location where I can send the video

[DhannielM_Intel]

Hi EvileYe,

I wanted to follow up to see if you had a chance to look over the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi EvileYe,

You can upload it on your drive and provide the link on this thread so I can see it. Once you provided me the video, I will try to coordinate this with our Engineers so we can check what other options we can consider.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[EvileYe]

.If you look carefully you will see a frame drop before the game crashes

.I did a clean install of windows and redownloaded to solve the problem, still facing the same problem

.I can see the same problem with all new and old drivers

.But the FPS increased a bit on the latest driver, but the cache problem remains. Crashes the game very badly sometimes 2-3 times in 5 minutes

https://drive.google.com/file/d/1TYwUvVy8Peey-YwzbCUITVMmPmax2ZEt/view?usp=sharing

.I play gta five role play more than these so please give any solution

[DhannielM_Intel]

Hi EvileYe,

I apologize for not including this information earlier, I just have follow up questions and information needed for our Engineers to properly address this situation. Please refer to the following questions below:

1. Can you send to this thread the link where did you download your game, and the exact version of the game that you are currently using?
2. Could you confirm if the game is set to use the Arc graphics card by following this article How To Set the Default GPU for Applications and Games ?
3. Also, please share the CapFrameX data so we can review it. The instructions and guides that you can follow is on the link.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[EvileYe]

1. https://fivem.net/      fiveM (gta 5)

2. yes

3.

 

[DhannielM_Intel]

Hi EvileYe,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi EvileYe,

Can export the data captured as a JSON file and send to this thread. I am looking forward hearing back from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi EvileYe,

Just wanted to check if you have a chance to check my previous reply. Can you export the captured data to JSON file and send it back to me. This way we can accurately know the data.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi EvileYe,

Since I haven't heard back from you, it is best to reach out to the developer of the game. Since this game is related to a mod of GTA 5. As such,  if you require a further assistance or other inquiry, please submit another thread as this one will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician