display issue with Intel iris xe Version 32.0.101.5972 WHQL Certified

[Emmanuel7589]

I wanted to update my drivers since its been a while and after the update to the latest driver 32.0.101.5972 artifacts appeard all over the screen the only way i found to make that stop is either to use an external display only or duplicate the built in screen or roll back to a previous driver what should i do ??

[AlfredoS_Intel]

Hi Emmanuel7589,

Thank you for posting in Intel Communities.

Experiencing issues after updating drivers can be perplexing. I may have a quick fix for you, please download and install the latest graphics driver, 32.0.101.5989.

Please let me know of the results.

Best Regards,

Alfred S

Intel® Customer Support Technician

[Emmanuel7589]

Same issue

[AlfredoS_Intel]

Hi Emmanuel7589,

Thank you for quickly trying our suggestions.

Since that recommendation did not work, we may need to ask additional information from you:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2. Do you have ARC Control installed on the system? If yes, can you check the Variable Refresh Rate setting and reply to me on what it is set on? It is on the Display category.

3. Do you have Intel Graphics Command Center installed? If yes, please go to system then to power. Kindly take a screenshot of it.

4. Can you provide a video or screenshot of the issue? Does it happen only on Browsers?

Awaiting your response.

Best Regards,

Alfred S

Intel Customer Support Technician 

[Emmanuel7589]

very sorry for the wait

1.Will be attached

2.i do have arc control and variable refresh rate is not supported

3.i do have intel graphics control panel a screenshot will be attached

4. also will be attached

thank you very much for helping me with my problem

[Emmanuel7589]

if you see the installation panel in the photos and videos its because i rolled back to 101.5768 which is stable and had to reinstall 101.5989 to take the pictures

[AlfredoS_Intel]

Hi Emmanuel7589,

Thank you for the logs.

After analyzing the logs, here are our suggestions:

1. Please turn of Panel Self Refresh and Display Power Savings.

Let us know of the results, so we can investigate further

Best Regards,

Alfred S

Intel Customer Support Technician

[Emmanuel7589]

same issue

[Emmanuel7589]

i dont know if it could've caused the issue but i have universal x86 tuning utility and vtrl installed but they were installed before the update

[AlfredoS_Intel]

Hi Emmanuel7589,

Thank you for considering our suggestions so far.

We have started the investigation on your case and we would like to ask your cooperation to do the following:

In most cases, before we start our investigation, we advise to do this procedure, and this usually fixes the problem. Please use Display Driver Uninstaller (DDU) to remove the driver and install the latest driver again. You can find the instructions from this page.

Please let us know of the results, so we can further the investigation.

Best Regards,

Alfred S

Intel Customer Support Technician

[Emmanuel7589]

It did not solve the issue. i would like to report another issue i encountered on the latest version in browsers and webapps the are black flashs i will attach a video

[AlfredoS_Intel]

Hi Emmanuel7589,

Thank you for letting me know about the result of using the Display Driver Uninstaller.

Please allow us some time to investigate the concern. We will get back to you as soon as we have updates.

As much as I would like to assist you with the other issue that you have reported, we suggest that you create another thread for it, so that other users who may have experienced the issue can suggest things or so that our team can focus solely on that issue. I hope for your understanding regarding this.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Emmanuel7589,

I have already started investigating on your concern.

When updating drivers, it is also advisable to update the BIOS of your system, so it will be in sync with the updated software. We are unsure that this is your laptop model. It shows on its download page, that there is a new BIOS available for your system. Please reach out to Lenovo to check if the 1.59 BIOS version update will be appropriate for your system.

Please let me know the results of this one, so I can further my investigation.

Best Regards,

Alfred S

Intel® Customer Support Technician

[Emmanuel7589]

The bios is up to date. Here is the exact model followed by the serial number 

X13 Gen 2 (Type 20WK, 20WL) Laptop (ThinkPad) - Type 20WL

PC23W46Y

[AlfredoS_Intel]

Hi Emmanuel7589,

Thank you confirming that you are using the latest BIOS.

We will continue the investigation of your concern.

We will get back to you as soon as we have developments.

Best Regards,

Alfred S

Intel® Customer Support Technician

[AlfredoS_Intel]

Hi Emmanuel7589,

Thank you for waiting for our update.

After careful and thorough review of your concern, please see our findings and recommendation below:

1. Although, we provide releases of generic drivers, these drivers may have compatibility issues with prebuilt systems like the one that you have, since it was customized by the system manufacturer and the drivers that they release are the most compatible to work with your computer.

2. Additionally, we recommend using the OEM driver to ensure compatibility and customization for their computer. If the issue persists, please let us know so we can continue to investigate. Should driver from your system manufacturer work without any issues, please report the problem to your system manufacturer.

3. Lastly, could you please check if HDR is enabled in the customer's system settings? If HDR is turned on, kindly ask them to try turning it off.

We look forward to your feedback regarding our post.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Emmanuel7589,

I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[Emmanuel7589]

Sorry for the wait
1.i know about that but Lenovo probably abandoned driver support or they want to release them at bigger intervals
2.it works without issues but so does all the other driver prior to the 5768
3.i think I is the settings say HDR video streaming supported and It is enabled
In arc it says HDR Enabled
My external monitor is cheap so it does have HDR maybe that's the cause

[Emmanuel7589]

the latest driver update 32.0.101.6077 fixed the issue

ill let you know if i notice an issue

i could have simply have stuck to the old driver lenovo provided but i wanted the new game optimization so

[AlfredoS_Intel]

Hi Emmanuel7589,

Thank you for your update.

I am glad that you are not experiencing the issue on the latest driver.

I will check back with you after a few days. Please let me know of your observations.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Emmanuel7589,

We are just following up.

It looks like you need more time to assess the latest driver if it resolved your issue.

Best Regards,

Alfred S

Intel Customer Support Technician