test temperatura Intel Arc A770 16GB LE

[addelucas123]

good afternoon, I'm David, I urgently need you to test the Intel Arc A770 16GB LE with the temperature and also test RDR2 on Vulkan or Cyberpunk 2077, to see exactly what temperature reaches you, I urgently need that test and video maximum 4 6 hours, With the computer lid closed and nothing, the fans 100%, all automatic and nothing with the ABI lid to see if it is normal or not.

[DhannielM_Intel]

Hello addelucas123,

To proceed with this I will be needing some information for us to further investigate this:

1. Is your Arc A770 is an Intel brand or an Original Equipment manufacturer (OEM)? Example like (Asrock, Sparkle, etc.)
2. What driver version you are using right?
3. Have you perform clean installation of the driver using the Display Driver Uninstaller and install the latest driver (32.0.101.6078)?
4. Can you provide the direct link where you download the game?
5. Also, can you share an image of your Arc Control showing the parameters of temperature while playing the game you have mentioned?

I am looking forward hearing back from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[addelucas123]

It's an Intel Arc A770 LE maker from Intel, It's an Intel Arc A770 LE maker, I send you link or make temperature video

[addelucas123]

Good evening, I am going to send you a video that lasts 37 minutes. I want you to do a laboratory test with your GPU. It is not valid with the lid open, the computer must be closed, nor is the 100% automatic fans valid. I think it seems more driver problem or something, because from 73 or 75 degrees Celsius it should be running at 2100 RPM and 1150 RPM. The video will be well summarized, I want you to have a maximum test of 4 to 6 hours in a test laboratory Intel Arc A770 16 LE GPU testing RDR2 at full 1920x1080 Vulkan

1. My graphics card is Intel Arc A770 16GB LE

2. What version do I have Intel Arc A770?, 32.0.101.6078 With clean installation using Display Driver Uninstaller

4. https://youtu.be/1PU5Zck5Ty8 

https://www.youtube.com/watch?v=1PU5Zck5Ty8&ab_channel=DavidPradosDeLucas 

5. Here you have the screenshots of Arc Control parameters

[Hifjul_Karim]

Sorry for questioning here.. Why intel isn't fixing GoW Ragnarok performance?? There is a thread about it and no one from intel is answering...

[addelucas123]

You can please talk to me and say something, I need a response in 1 week or 2 weeks, I need an answer.

[DhannielM_Intel]

Hello addelucas123,

This is surely noted I will now coordinate this with our Engineers. Also, @Hifjul_Karim we will check on it and thank you for tapping us about this.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello addelucas123,

Thank you for waiting; to further investigate and test this I have some additional question for this situation. Please answer the following question below:

1. Can you clarify the statement "73 or 75 degrees Celsius it should be running at 2100 RPM and 1150 RPM". Does it mean the around 73 or 75 degrees the fan should be running at 2100RPM and not 1150 RPM?
2. Also, can you please specify at which time stamp we are to focus on the YouTube video you have sent?
3. Can you please share to me the settings that you are using on RDR2 and Cyberpunk 2077 so we can better test the issue.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[addelucas123]

Good afternoon, Sir, look at it carefully, I sent you RDR2 video test along with Intel Arc A770. When it reaches 73 to 75 or 77 degrees Celsius it is worth 1975 to 2091 RPM, which from 73 to 75 degrees should be running at a speed of 2100 to 2150 with peak 2200 RPM, On the other hand, I want you to please test your laboratory with Intel Arc A770 with RDR2 1920x1080 without opening the computer lid. This Intel Arc A770 product is LE, that is, Intel Arc A770 Limited Edition, your brand, please I ask you faster response to messages

[DhannielM_Intel]

Hello addelucas123,

I just have some clarification on this following matter, can you share to me some information:

1. Do you have any references or guidelines that you follow regarding the fan speed of the GPU?
2. Additionally, at what specific timeframe should we focus to ensure accurate replication?
3. Lastly, would you like us to confirm that the GPU is reaching the temperature you specified?

Best regards,

Dhanniel M.

Intel Customer Support Technician