Why do my touchpad and keyboard stop working on Windows 11 after connecting to the internet and inst

[Bgh]

Hello everyone,

I have a Dell Inspiron 7591 2-in-1 laptop running Windows 11. After resetting my laptop and updating the BIOS to version 1.21.0 (as recommended by Dell SupportAssist), the touchpad and keyboard stop functioning whenever I connect to the internet.

The issue occurs specifically after Intel drivers are installed automatically. The touchpad and keyboard work fine in the BIOS and immediately after resetting Windows, but they become unresponsive once the drivers are updated.

I have tried the following steps to resolve the issue:

1. Reinstalling all drivers manually ( From Dell, and Intel official websites) before connecting the laptop to the internet.

2. Blocking Windows from updating drivers.

3. Pausing all Windows Updates entirely.

4. Resetting and reinstalling Windows multiple times.

5. Downgrading the BIOS to the previous version.

Despite these efforts, the Intel drivers keep reinstalling, and the problem persists.

I would appreciate any guidance on how to stop these drivers from installing permanently or any alternative solutions to resolve this issue.

[kartel]

One thing you might try is disabling automatic driver updates in Windows. You can do this by going to Device Manager, finding your touchpad and keyboard under "Mice and other pointing devices" and "Keyboards," and right-clicking to select "Properties." Then, go to the "Driver" tab and choose "Roll Back Driver" if available.